OUR CUSTOMERS LOVE US

Big Hairy Dog offers technical support and solutions to meet the unique needs of thousands of retail organizations worldwide. The following is just a sampling of the retail sectors we serve.

Shoes

With the ability to import vendor items directly into your system from online catalogues and go straight to a purchase order, your receiving department will run like a dream.

Firearms/Outdoor

Fastbound electronic bound book integration with 4473 form and ATF reporting capability, range tracking, and much more.

Team Sports

The compatibility between Retail Pro and QuickBooks, along with our extremely knowledgeable service technicians, is partly why our retailers consider us part of the team.

Cosmetics & Gift

One-of-a-kind pieces require customized inventory management that also allows you to keep note of personal customer information so that you can offer a uniquely tailored experience.

Museum

Gifts. Snacks. Tickets. Donations. Out-of-town visitors. Our POS system can track it all.

CHECK OUT OUR AWARDS

Ranked #1 eight years in the row.

Big Hairy Dog Awards

CUSTOMER SPOTLIGHTS

We serve several niche markets, each with unique and sometimes complex needs. Take a look at any of our Customer Spotlights to see how we’ve customized our products for different retailers. Favorite features include touch screens, secure seven-second register audits, the ability to quickly conduct inventory checks/reports during store hours, the capacity to allocate product to multiple stores, binning and scoring that allows customers to be categorized based on customizable metrics for specific marketing purposes, and automatic pricing updates… just to name a few.

Big Hairy Dog is widely recognized as the Premier Sales & Support company for some of the top Point of Sale and inventory control systems in the world. Big Hairy Dog customer service is simply unrivaled.
Here is what our clients say:

"We absolutely love Big Hairy Dog and the system. Not one complaint and nothing but praise to the Big Hairy Dog team.”

Bob - Mud Mart, Rancho Cordova, CA Dec 2018

"Training is going well on V8. I love all the improvements I am seeing and I love working with Tanya. She is the best. My question is why didn’t you make me do this years ago? LOL, I know you tried. Slap my hand and say bad Gregg!”

Gregg – Boyer Boot & Shoe Repair Quincy, IL Dec 2018

"Retail Pro has saved my business. If I would have continued to buy inventory the way I was before using the system I would be out of business by now.”

Bruce – Bancroft Uniforms San Leandro, CA Dec 2018

"Every single contact we have made to Big Hairy Dog has been outstanding.”

Reed – Masten Fine Framing and Gifts Greenwood Village, CO Dec 2018

"“I LOVE my Retail Pro system! It has always done everything I need and want!””

Scott - Reno-Tahoe Golf Headquarters Reno, NV Dec 2018

"It's nice to have a live person to call who sees our issues through to resolution. Your escalation in tech support is great! You guys understand what is really important and needs to be fixed immediately, versus what can wait for a callback. Even better, you always get back to us in the same day and with an answer.”

Dave - LSL Brands Lahaska, PA Dec 2018

"Your techs really know what’s going on! When we call for support, they get to the problem right away and fix it, as opposed to our last support group where there was a lot of hit & miss before they realized what the problem was.”

Carol - Altmeyer’s Delmont, PA Jan 2019

"Kevin is outstanding! Every time he calls, he goes above and beyond to help me out. He even had me send in pictures to better understand our set-up!”

Kacey – Emily Joubert Woodside, CA Jan 2019

"I got a little bit of Jeff & and a little bit of Ken, what could be better? Nothing is better than my original guys!”

Leslie - Jest Jewels San Francisco, CA April 2019

"I had excellent help as it ends another year full of reports and inventory items. Everything is running smoothly and I am grateful that I have your company to call upon. Everyone is so very kind and I love working Big Hairy Dog! Thanks so much!”

Diana - De Carli Enterprises Petaluma, CA Feb 2019

"Thanks for the flexibly - I'm a business owner with a newborn baby, and Big Hairy Dog has been incredibly flexible and accommodating. I can't thank you enough!”

Courtney - P. Cottontail & Co. Half Moon Bay, CA April 2019

"Outstanding customer service and support - always!”

Marjorie - The Lingerie Shoppe Larkspur, CA April 2019

"I appreciate your efforts to keep in touch. We feel much like family to be truthful. We have been forthright in posing questions or issues and your company has been responsive each time. I think it’s been about 20 years (maybe a few more) that we’ve been together and we still are still in love. ”

Ron - RonRobinson Inc. Los Angeles, CA May 2019

"The techs are amazing, friendly, and knowledgeable.”

Nathan - Grand Canyon West Peach Springs, AZ May 2019

"The Big Hairy Dog techs are polite and nice. Good conversations.”

Colin - Cop Copine San Francisco, CA May 2019

"Retail Pro is simple to use and Big Hairy Dog provides friendly service.”

Colleen- His Vessel Ministries Montgomery, AL May 2019

"I literally love every single person at Big Hairy Dog. The people make all the difference in the world. I love being able to say "Remember that one time I called and (this) happened?" and the tech replies "Yes!" and the call goes so much smoother. That doesn't happen with another tech support. If I am not your biggest fan, please let me know who is so I can fix this.”

Ann Marie- Harrisburg Senators Harrisburg, PA May 2019

"As always, Big Hairy Dog has the best tech support!”

Marco – Western Farm Center Santa Rosa, CA May 2019

"I love how nice everyone is when we call in. ”

Jessica - Acredale Saddlery Virginia Beach, VA May 2019

"I love the way QB POS has streamlined our annual inventory. We used the handheld inventory machines with our inventory last year and it went very smooth and FAST!”

Sheila - Fort Laramie Historical Association Fort Laramie, WY May 2019

"Big Hairy Dog has great customer service and is always there to help when needed! ”

John - Doug’s Hood River – Hood River, OR June 2019

"Great customer service!”

Kathy - Acorn Farm - Milford, MI June 2019

"Big Hairy Dog has great techs that know their stuff!”

Craig - Dr. Marten - Portland, OR June 2019

"Tech support has been exceptional! It's easy on me, because I support 12 applications and knowing Big Hairy Dog has great support means that is one less program, I need to learn myself. Your techs bend over backwards for us. Thank you!”

David - Northern Quest Casino -Airway Heights, WA June 2019

"Y’all are great. We are very glad we made the move to Big Hairy Dog.”

Lee - Bike Barn – Houston, TX June 2019

"If you ever need a reference call me 24/7. You guys are the gold standard!”

Edward – Bida Shoes – North Miami Beach, FL July 2019

"Favorite thing about Big Hairy Dog is the great customer service and that I can always count on them when needed!”

Dana – Little Muddy Gifts - Williston, ND July 2019

"Retail Pro & Big Hairy Dog are amazing! I recently did a PI & it was great, so happy with Retail Pro. It makes doing a PI so easy. The reporting is great. I can create reports on anything I ask for. Love the peeps at Big Hairy Dog & keep up the good work!”

Dorothy – Nevada State Historical Society – Reno, NV July 2019

"Big Hairy Dog takes the time to work through our problem.”

Bill - Nautical Wheelers Oriental, NC Sept 2019

"Great Service!”

Jim – Montana Ink & Toner – Great Falls, MT Sept 2019

"Our favorite thing about Big Hairy Dog is the Customer Service! Everyone is friendly and non-judgmental with our silly questions.”

Tim- Masten Fine Framing & Art- Greenwood, CO Sept 2019

"I love the awesome techs at Big Hairy Dog!”

Jacob - Splash Perfume – Hialeah, FL Sept 2019

"I love everyone who works at Big Hairy Dog. Nick, Darrell, and JoAnne to name my favorites plus the ladies who answer the phones!”

Carrie – Lafayette Beauty Store – Lafayette, CA Sept 2019

"What I like about Big Hairy Dog is that you keep your word as to when you will call me back. Everyone is very patient with me and makes sure that I fully understand before they finish the call.”

Marie- Mountain Parks Foundation- Felton, CA Sept 2019

"Big Hairy Dog’s customer service is fantastic!”

Mindy – Museum of the Mountain Man- Pinedale, WY Sept 2019

"Big Hairy Dog is very competent in resolving issues.”

Charles- Shell Seekers (ETS Client) – Charlotte Amalie, MI Sept 2019

"You put your customers first! Nobody else does that in your industry.”

Michelle- School Apparel – Baton Rouge, LA Sept 2019

"I appreciation how you gave it to me straight, didn’t try to sugar coat and cut corners. Thank you for your forthright stance, it is appreciated.”

Jack - Ideal Uniforms - Valley Stream, NY Sept 2019

"I wanted to take the time to tell all of you at Big Hairy Dog how much I have LOVED doing business with you guys! This is by far one of the best companies I have worked with and highly recommend Big Hairy Dog to everyone I talk POS with. The team there is nothing short of superior! All of the techs I have collaborated with are highly skilled and have been so supportive. Your prompt responses/follow ups, your courteous calls, and assistance on all matters have been so greatly appreciated over the past several years. In today's time, it is so hard to find companies that care for their clientele as you all have. Your team goes above and beyond and should be VERY PROUD of the work you all do. The excellence put forth by Big Hairy Dog has not gone unnoticed by me and I thank you all for everything! Thank you again for a FANTASTIC business relationship over the past several years! I will miss working with you guys.”

Misty - Malena Dale Rey's - Boaz, AL Sept 2019

"I'm very grateful for all the help and support you and your team have provided. I know I'm not your only client, but you made me feel like I am.”

Patty - El Camino Health - Mountain View, CA October 2019

"I just want to applaud your trainers! Amazing, wonderful, and helpful!”

Patricia – Lindsay Wildlife Museum – Walnut Creek, CA Oct 2019

"My favorite thing about Big Hairy Dog is their customer service!”

Michelle – Tri City Valley Cats- Troy, NY November 2019

"Big Hairy Dog Customer Service rocks!!!”

Karen – Schafer Leather – Marietta, OH November 2019

"Just a note to let you know what a terrific company you have. After a 25-year professional management career with Raytheon Company and 17 years as Owner of Glamour House, Inc., Big Hairy Dog most definitely stands out as one of the top vendors I have ever worked with. I can be a tough critic so this is by far the highest compliment! ”

Ann - Glamour House - Montecito, CA January 2020

"I enjoy working with all the friendly peeps at Big Hairy Dog! Ken and everyone in the tech department are fricken awesome and it has been great working with Jeff Kenshol learning the ropes with Rpro 9.””

Marco - Western Farm Center -Santa Rosa, CA January 2020

"I love Big Hairy Dog, especially the techs and their patience!”

Allyson - Noble House La Playa - Naples, FL January 2020

"I love Big Hairy Dog and the ability to have customized pages for each person using Retail Pro V9! ”

Will - Get Outdoors - Greensboro, NC January 2020

"Big Hairy Dog has great Customer Service!”

Sandi - Indiana Landmark - Frenchlick, IN January 2020

"Big Hairy Dog has polite Customer Service!”

Scout - Guardian Games - Corvallis, OR January 2020

"The people at Big Hairy Dog are lovely and helpful!”

Hayley – Ambiance - San Francisco, CA January 2020

"Big Hairy Dog is very responsive and great to work with!”

Sharon – Harmonique - Oakland, CA January 2020

"My favorite things about Big Hairy Dog are the people and the support we get! ”

Tim - Masten Fine Framing - Greenwood, CO January 2020

"I love Big Hairy Dog’s friendly Customer Service and Retail Pro V9 is easy to use!”

Stephanie - Rugged Trade - Carlsbad, NM January 2020

"I love Big Hairy Dog and their stellar ability to be there for us in emergency situations! I really appreciate the efforts Big Hairy Dog puts into making sure we are up and running ASAP! Thank you!”

Iain - High Country Sportswear - Cranbrook, British Columbia January 2020

"Big Hairy Dog has been there for us as we’ve stumbled through learning a new POS system and entering our inventory. You have never made us feel dumb, just helped us figure out what to do. Thank you!”

Janet – Poppy Reserve Mojave Desert Interpretive Association – Lancaster, CA April 2020

"You guys are great problem solvers. I always get the help I need no matter the issue!”

Christine – Heartwarmers Inc. – Seneca, SC April 2020

"My favorite thing about Big Hairy Dog is LuAnne and how easy it is to learn Retail Pro!”

Greg – California Ski Company – Berkeley, CA April 2020

"I like how friendly and attentive the folks are at Big Hairy Dog. Retail Pro is very customizable!”

Brian – Harry’s Army Surplus – Dearborn, MI April 2020

"Outstanding Customer Service! ”

Eve – Kaiser Permanente – Panorama City, CA April 2020

"Setting up our scanners yesterday was a breeze as Art was amazing to work with!”

Leslie – Ray’s Western Wear – Oacoma, SD April 2020

"Big Hairy Dog has reliable, competent Customer Service! Keep up the good work!”

Anne -Holiday Boutique -Fresno, CA April 2020

"Great Customer Service!”

Rosie – Common Threads - Sisters, OR April 2020

"My favorite thing about Big Hairy Dog is that you are always there when I have questions!”

Kim - California Pro Sports – Harbor City, CA April 2020

"I love the reporting I get from Retail Pro!”

Randy – Wild Things – Salem, OR April 2020

"My favorite thing about Big Hairy Dog is the Customer Service!”

Mary Lou – South Bend Cubs – South Bend, IN April 2020

"Ya’all are so easy to work with and can fix any problem I have!”

Stacey – Queen Bling – Pearland, TX April 2020

"Big Hairy Dog has fast service!””

James – Montana Ink & Toner – Great Falls, MT April 2020

"My favorite thing about Big Hairy Dog is their Customer Service of course!”

Cynthia – Archangel Gabriel Bookstore – Roseville, CA April 2020

"Everyone at Big Hairy Dog is nice when we call and you call us back quickly when we need help!”

Jessica - Acredale Saddlery – Virginia Beach, VA April 2020

"I have used Retail Pro for many many years, totally satisfied!”

Linda – Equine Shop – Poulsbo, WA April 2020