Powerful solutions. Unbeatable support.

In 1993, a young married couple set forth to disrupt a fledgling technology sector known as Point of Sale. Big Hairy Dog Co-Founders Mick & Sandy Malaney identified a need for specialized client services to independent retail stores. “We looked around and saw the independent retail landscape in dire need of help,” says Mick. Fast forward three decades later and Big Hairy Dog is an award-winning firm providing concierge service to a worldwide retail community.

"We have received nothing but excellent service. We even receive monthly courtesy calls just to see how we're doing."
—Ron Robinson, Inc.

Retail Pro

Over forty years of excellence enough of a reputation? Retail Pro is older than the Internet! Under continuous development, the legacy point-of-sale solution is an indestructible retail solution that delivers the latest analytics while staying true to its founder’s vision of unparalleled precision. Large single store operations to multi-store footprints, Retail Pro Prism is the premier retail solution for Go Big!

PUG Retail

PUG (Profit Under Guard) is a scrappy point-of-sale solution that delivers Big Dog technology for the price of an out-of-box solution. Designed for mom’n’pop stores which need more than just a hi-tec cash register, PUG facilitates backroom tasks while managing point of sale. Built for the Cloud or your private server, PUG delivers powerful technology any way you want it. A system that can function with multiple tabs open at the same time. Use your PO while in an inventory screen, while in a report of data to help make the best possible buying decisions. Information all packed into one very powerful punch that will launch you into a new & better way of doing business!



Hardware Solutions

We offer modern hardware by Zebra, Linea Pro, Sled, and Captuvo Sled that work seamlessly with our software. And all of our equipment is backed by our EXCLUSIVE 24-hour Next-day Replacement Warranty.

Quickbooks Financial Solutions

Manage your business and your bottom line from one flexible, efficient platform.

Make organization easy.

Automated data backup and recovery.

Exclusive time saving and money management features.








Late nights, long weekends and exhausted staff laboriously scanning each item for inventory reconciliation is over. RIOT utilizes RFID technology which allows an employee to scan inventory by the square foot, not by each item. Scanning inventory goes from days to minutes with immediate inventory updates. No more quarterly, bi-annual or annual inventories. RIOT’s simplicity and speed accelerates the frequency of taking physical inventories ensuring you more profit and less loss.


In order to offer the best service, we insist on partnering with only the best tech companies.

Marketing Materials

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Our Customers

Our customers Are The best!

Obviously, controlling the flow of inventory is at the core of managing your retail business. But growing and expanding your business goes beyond inventory management. Point of sale to the backroom to building customer loyalty is only part and parcel to the overall experience of building your brand. And, at end of the day, technology must compliment your work flow, not hinder it. Impossible? Technology enhancing work flow is what Big Hairy Dog does and does it quite well. We identify and integrate technology that improves your business’ performance while providing world class training and ongoing support necessary for you to successfully drive your technology. Need proof? Let our customers share their experiences. Sit back, relax and click away! See you soon.


While we serve many specialty retailers around the world with various needs, one thing is unanimous—they all boast about our pro-active, know-you-on-a-first-name basis, superior customer service.

To show our appreciation, we invite you to take advantage of our Referral Program.

Our Story

Why Big Hairy Dog?

“A POS system needs to be smart enough, flexible enough, and adaptable enough to stay one step ahead of customer demands, aggressive competitors, and the market itself.”

— Mick & Sandy Malaney

Omnichannel to the Cloud, retail technology continues to evolve. More than ever, store owners are turning to technology partners for help.

Enter Big Hairy Dog.

More than three decades after its opening, Big Hairy Dog is the trusted technology partner for thousands of stores worldwide. However, it’s after the technology is installed that Big Hairy Dog earns its bones. Technology advances and retail trends are constant but Big Hairy Dog remains faithful to the store owner’s vision. No matter what, Big Hairy Dog remains a retailer’s best friend.

Regardless of Big Hairy Dog’s longstanding reputation, founders Mick and Sandy Malaney take nothing for granted and why they insist on being available to their customers – 24/7 – including holidays. It’s one thing to proclaim award-winning customer service, it’s quite another to make available personal phone numbers to back it up. Call them any time—for any reason.

Mick Malaney President & Co-Founder
Cell Phone: (916) 803-3939

Sandy Malaney CEO & Co-Founder
Cell Phone: (916) 802-3939

Sandy Malaney CEO & Co-Founder
Mick Malaney Co-Founder & President
Todd King VIP Division Manager | Senior Software Technician
Cynthia Paez CFO
Jeff Kenshol Reports Ninja
Art Benoit Senior Technician
Felicia Casper Princess
Ken French Senior Technician

Join Our Team

Are you interested in helping hard-working specialty retailers around the world not only grow and expand but keep their businesses running smoothly? Do you embody the customer service values that differentiate us from the rest of the pack? If so, we invite you to explore our career opportunities.