Powerful solutions. Unbeatable support.
In 1993, a young married couple set forth to disrupt a fledgling technology sector known as Point of Sale. Hunkered down in a small office, located in Fair Oaks, CA, Mick & Sandy Malaney identified a severe need for specialized client services to independent retail stores. As technology advanced, the customer was left behind. Nearly 30-years later, Big Hairy Dog is an award-winning help desk providing concierge service to a worldwide retail community.
"We have received nothing but excellent service. We even receive monthly courtesy calls just to see how we're doing."
—Ron Robinson, Inc.
Easy to use, easy to manage…it will become your secret to success.
Retail Pro 9 is a complete retail management system designed to provide a feature rich point of sale and back office merchandise management with an in-depth reporting and analytics platform.
One of Retail Pro 9’s strengths is combining these operational areas in a single system that can be used to serve both the small business owner as well as the multi-national retail organization.
Cloud-based solution managed in an encrypted virtual private network.
Savant application communicates with the cloud database while keeping data integrity on the local machine permitting the application to continue performing POS transactions in the event of a connection loss to the cloud database. Savant cloud database invites extensions to 3rd party services e.g. eCommerce web carts, online accounting & mobile POS. Savant unique architecture creates a work flow environment from any location that has an internet connection.
Our customers Are The best!
Obviously, controlling the flow of inventory is at the core of managing your retail business. But growing and expanding your business goes beyond inventory management. Point of sale to the backroom to building customer loyalty is only part and parcel to the overall experience of building your brand. And, at end of the day, technology must compliment your work flow, not hinder it. Impossible? Technology enhancing work flow is what Big Hairy Dog does and does it quite well. We identify and integrate technology that improves your business’ performance while providing world class training and ongoing support necessary for you to successfully drive your technology. Need proof? Let our customers share their experiences. Sit back, relax and click away! See you soon.
While we serve many specialty retailers around the world with various needs, one thing is unanimous—they all boast about our pro-active, know-you-on-a-first-name basis, superior customer service.
To show our appreciation, we invite you to take advantage of our Referral Program.
Why Big Hairy Dog?
“A POS system needs to be smart enough, flexible enough, and adaptable enough to stay one step ahead of customer demands, aggressive competitors, and the market itself.”
The fast-moving world of specialty retail, inventory management, and POS technology is changing every single day. For most retail businesses, both big and small, it feels almost impossible to keep up with it all.
It’s customer service (real customer service) that separates Big Hairy Dog from the rest of the pack. When it comes to the most current technology, many can step forward and sell you the latest system. But it’s what happens after the fact that truly counts.
You need someone who will thoughtfully examine your unique situation and needs…then run full speed ahead with you to meet your goals. Long after your system has been installed, you need someone you can trust. Someone to depend on. Someone who will stand faithfully by your side through it all.
That’s the Big Hairy Dog difference and why founders Mick and Sandy Malaney insist on being available to you 24/7, including holidays. It’s one thing to proclaim top-tier customer service, it’s quite another to put your personal phone number out to the whole world to prove it. But Mick and Sandy “walk the walk.” Call them any time…for any reason.
Mick Malaney President & Co-Founder
Cell Phone: (916) 803-3939
Sandy Malaney CEO & Co-Founder
Cell Phone: (916) 802-3939
Join Our Team
Are you interested in helping hard-working specialty retailers around the world not only grow and expand but keep their businesses running smoothly? Do you embody the customer service values that differentiate us from the rest of the pack? If so, we invite you to explore our career opportunities.