Powerful solutions. Unbeatable support.

In 1993, a young married couple set forth to disrupt a fledgling technology sector known as Point of Sale. Hunkered down in a small office, located in Fair Oaks, CA, Mick & Sandy Malaney identified a severe need for specialized client services to independent retail stores. As technology advanced, the customer was left behind. Nearly 30-years later, Big Hairy Dog is an award-winning help desk providing concierge service to a worldwide retail community.

"We have received nothing but excellent service. We even receive monthly courtesy calls just to see how we're doing."
—Ron Robinson, Inc.

Retail Pro

Easy to use, easy to manage…it will become your secret to success.

Retail Pro 9 is a complete retail management system designed to provide a feature rich point of sale and back office merchandise management with an in-depth reporting and analytics platform.

One of Retail Pro 9’s strengths is combining these operational areas in a single system that can be used to serve both the small business owner as well as the multi-national retail organization.

QuickBooks POS

For well over two decades, we’ve been the leading distributor and service provider for QuickBooks in the entire retail specialty industry…because we know how to customize this powerful program to fit your operations to a T.


Cloud-based solution managed in an encrypted virtual private network.

Savant application communicates with the cloud database while keeping data integrity on the local machine permitting the application to continue performing POS transactions in the event of a connection loss to the cloud database. Savant cloud database invites extensions to 3rd party services e.g. eCommerce web carts, online accounting & mobile POS.  Savant unique architecture creates a work flow environment from any location that has an internet connection.

Hardware Solutions

We offer modern hardware by Zebra, Linea Pro, Sled, and Captuvo Sled that work seamlessly with our software. And all of our equipment is backed by our EXCLUSIVE 24-hour Next-day Replacement Warranty.

Quickbooks Financial Solutions

Run your business more effectively.

Make organization easy.

Banking on the go with a mobile app.

Quickbooks Online Financials – the future of Accounting in the Cloud!






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Late nights, long weekends and exhausted staff laboriously scanning each item for inventory reconciliation is over. RIOT utilizes RFID technology which allows an employee to scan inventory by the square foot, not by each item. Scanning inventory goes from days to minutes with immediate inventory updates. No more quarterly, bi-annual or annual inventories. RIOT’s simplicity and speed accelerates the frequency of taking physical inventories ensuring you more profit and less loss.


In order to offer the best service, we insist on partnering with only the best tech companies.

Marketing Materials

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Our Customers

Our customers Are The best!

Obviously, controlling the flow of inventory is at the core of managing your retail business. But growing and expanding your business goes beyond inventory management. Point of sale to the backroom to building customer loyalty is only part and parcel to the overall experience of building your brand. And, at end of the day, technology must compliment your work flow, not hinder it. Impossible? Technology enhancing work flow is what Big Hairy Dog does and does it quite well. We identify and integrate technology that improves your business’ performance while providing world class training and ongoing support necessary for you to successfully drive your technology. Need proof? Let our customers share their experiences. Sit back, relax and click away! See you soon.


While we serve many specialty retailers around the world with various needs, one thing is unanimous—they all boast about our pro-active, know-you-on-a-first-name basis, superior customer service.

To show our appreciation, we invite you to take advantage of our Referral Program.

Our Story

Why Big Hairy Dog?

“A POS system needs to be smart enough, flexible enough, and adaptable enough to stay one step ahead of customer demands, aggressive competitors, and the market itself.”

— Mick & Sandy Malaney

The fast-moving world of specialty retail, inventory management, and POS technology is changing every single day. For most retail businesses, both big and small, it feels almost impossible to keep up with it all.

It’s customer service (real customer service) that separates Big Hairy Dog from the rest of the pack. When it comes to the most current technology, many can step forward and sell you the latest system. But it’s what happens after the fact that truly counts.

You need someone who will thoughtfully examine your unique situation and needs…then run full speed ahead with you to meet your goals. Long after your system has been installed, you need someone you can trust. Someone to depend on. Someone who will stand faithfully by your side through it all.

That’s the Big Hairy Dog difference and why founders Mick and Sandy Malaney insist on being available to you 24/7, including holidays. It’s one thing to proclaim top-tier customer service, it’s quite another to put your personal phone number out to the whole world to prove it. But Mick and Sandy “walk the walk.” Call them any time…for any reason.

Mick Malaney President & Co-Founder
Cell Phone: (916) 803-3939

Sandy Malaney CEO & Co-Founder
Cell Phone: (916) 802-3939

Sandy Malaney CEO & Co-Founder
Mick Malaney Co-Founder & President
Ken French Senior Technician
Karen Page VP of Sales & Marketing
Paula Hess Service Department Manager
Felicia Casper Princess
Todd King Senior Technician
Nicholas Mingay Senior Technician

Join Our Team

Are you interested in helping hard-working specialty retailers around the world not only grow and expand but keep their businesses running smoothly? Do you embody the customer service values that differentiate us from the rest of the pack? If so, we invite you to explore our career opportunities.