Jeff Kenshol

Jeff came to Big Hairy Dog almost 30 years ago with experience in Retail Management. He is certified in every version of Retail Pro and is Big Hairy Dog’s most Senior Trainer. When he’s not helping you with your statistical reports, he enjoys spending time with his family, camping, and taking a nap.

Cynthia Paez

Cynthia and her lovable pet, Buddha, are Big Hairy Dog’s most loyal employee and pet ambassador. Ever reliable and dependable, Cynthia ensures our finance department and office operations run smoothly. When not working, Cynthia enjoys traveling, shopping, and hanging out in her beautiful garden

Ken French

Ken joined Big Hairy Dog in 1997. As Senior Technician, he has demonstrated such a strong aptitude and passion for solving undocumented technical issues that he often has to be forced to log off and take a break!

Felicia Casper

Over 15 years ago, Big Hairy Dog’s Point of Sale landscape was forever altered with the arrival of Felicia from the fashion industry. Her charisma and royal standing (she’s a princess—it even says so on her business card!) demonstrates the pleasure she takes in ensuring all of your Retail Pro Software Licensing, Hardware, and Support needs are covered.

Mick Malaney

Mick Malaney’s story is a cliché…actually, quite a few clichés.

“Dreams do come true”: Upon graduating from college, Malaney worked in the sales department of a startup point of sale company. Today, that company is known worldwide as Retail Pro Incorporated.

“Luck of the Irish”: Malaney was mentored by Founder of Retail Pro Software, Michael Mauerer. By 1990, Malaney assisted Mauerer in the expansion of the fledgling Retail Pro dealer network.

“Careful what you wish for”: As the network grew, Retail Pro Incorporated exited direct sales, concentrating solely on software development.

“Can’t beat’em, join’em”: In 1993, Mauerer offered Mick and his wife Sandy, who had joined Retail Pro, an opportunity to become part of the Retail Pro dealer network. The Malaney’s never looked back.

“It’s personal”: Over 25 years later, the Malaney’s personal cell phone numbers are still listed on their company’s website.

“Road to success”: Mick says at the end of the day, Big Hairy Dog customers demand concierge service. Big Hairy Dog delivers it. Period.

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.