Support

Our technicians are available any time, day or night…setting us apart from every other service provider.

Training

Never be without an answer… Videos located here!

Emergency Tech Support

Our certified technicians’ dedication and in-depth knowledge of our products is unrivaled.

Upcoming Webinars

We offer webinars that your entire staff can benefit from…Sign up here.

Hardware

The backbone of your business depends on having what you need when you need it.

Previously Recorded Webinars

If you can't make one, don't fret. All our webinars are recorded and posted here!

REFERRAL PROGRAM

REFER ANOTHER RETAILER & GET REWARDED

To show our appreciation, we invite you to take advantage of our Referral Program.

Retail Pro

You may be eligible for one of the following when you refer business to us.

Up to ^$500 Cash*

OR

five (5) free support hours on your account (a $875 value)

Here’s How it Works
CASH: If 5% commission on Retail Pro software is preferred, you will be paid as soon as the referral purchases a POS system from Big Hairy Dog.

SUPPORT HOURS ON ACCOUNT: If five (5) free support hours are preferred, you will be given one (1) support hour immediately upon sending us the referral, and four (4) additional hours once the referral purchases a POS system from Big Hairy Dog.

*5% commission on Retail Pro software sold, to qualify the lead cannot already be in our database.

REFER RETAIL PRO

QuickBooks POS

As a QBPOS client, you’re eligible for the following when you refer business to us.

^$25

Gift Card (Amazon, Starbucks, or Target)

OR

^$250

towards your service contract renewal or products*

Here’s How it Works
Immediately after sending us the referral, you will receive a $25 Gift Card of your choice for Amazon, Starbucks, or Target. Once the referral purchases a POS system from Big Hairy Dog, you will receive a $250 credit towards your service contract renewal.

REFER QUICKBOOKS

Shopping4Dollars

Get paid for shopping!

^$10

per every approved lead you submit.

AND

5^%

of the price of the software the lead purchases…up to $500!

Here’s How it Works
While shopping, make note of the store names and main contacts. Then submit them to us.

Criteria:
Any specialty retailer, such as apparel stores, feed stores, or even museums with 1-200 locations. (No anchor stores, please.) And don’t limit your referrals to CA or the US!

SUBMIT A LEAD

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

47620

or

Schedule A Demo

Popup — Contact Us

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

1598

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

89938

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Email
This field is for validation purposes and should be left unchanged.

69850

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

23296

or

Schedule A Demo

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

97914

TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

5911

BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com