Privacy Policy

Last Updated: October 2025

Big Hairy Dog Information Systems (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, communicate with us, or use our products and services—including SMS and email communications.

1. Information We Collect

We collect information to provide better products, services, and support.
Types of information include:

a. Information You Provide

Name, company name, and job title
Email address, phone number, and mailing address
Payment or billing information (when applicable)
Any other details you voluntarily provide through forms, emails, or phone calls

b. Automatically Collected Information
When you visit our website, we may automatically collect:

IP address and device type
Browser and operating system details
Pages visited and time spent on the site
Referral source and general geographic location

This data helps us improve performance and user experience.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide customer support
Process orders, payments, or service requests
Send important product updates, software notifications, or event invitations
Communicate offers, promotions, or relevant information about our services
Improve our website, services, and customer interactions

We do not sell, rent, or trade your personal information to third parties.

3. SMS Communications and Consent

By providing your mobile number and opting in to receive text messages from Big Hairy Dog Information Systems, you consent to receive SMS or MMS messages related to:

Product updates
Service notifications
Appointment reminders
Promotional or informational content

Message frequency may vary. Message and data rates may apply.
Your consent to receive text messages is not a condition of purchase.

You can opt out at any time by replying STOP to any text message.
For help, reply HELP or contact us at support@bighairydog.com.

We do not share, sell, or disclose your mobile information to third parties for marketing or promotional purposes.
Your information is used only for delivering the messages you’ve consented to receive.

4. Email Communications

You may receive email messages regarding your account, updates, or promotions.
You can opt out by clicking the unsubscribe link in any marketing email or contacting us at support@bighairydog.com.

5. How We Protect Your Information

We use industry-standard security measures to safeguard your data, including encryption, secure storage, and limited access.
Your contact details are stored solely for the services and communications you request, in compliance with applicable data protection laws.

6. Sharing of Information

We may share limited personal data only when necessary to:
• Comply with legal obligations or protect rights and safety
• Work with trusted service providers who assist in operating our business, such as messaging platforms, payment processors, or IT infrastructure vendors

All third-party partners are required to maintain confidentiality, follow data-security standards, and use your information solely for authorized purposes related to the services we provide.

7. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to:

Improve functionality
Remember preferences
Analyze traffic and performance

You can disable cookies in your browser settings; however, some site features may not function properly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

9. Your Rights and Choices

You may:

Request access to or correction of your personal data
Request deletion of your information (subject to legal obligations)
Opt out of marketing communications at any time

To exercise your rights, email support@bighairydog.com.

10. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies before sharing information.

11. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted here with a new “Last Updated” date.

12. Contact Us

Big Hairy Dog Information Systems
100 Blue Ravine Rd, Suite 105
Folsom, CA 95630
Phone: (800) 742-4777
Email: support@bighairydog.com
Website: https://bighairydog.com