WINDOWS DUMP (DMP) FILES AND HOW TO TROUBLESHOOT V9

These small .dmp files are actually created by Windows, not RetailPro. Essentially they are very small records that are trapped by your pagefile that records the processes, loaded plugin files and associated applications that are affected during an unexpected termination of an application.

Typically they are saved in the location in which the executable is loaded. Please take a second to read this Windows KB article about the files. Information included about how to identify them and tools you can use to open and read them to assist in determining why they are created.

http://support.microsoft.com/kb/315263

If using Windows 7 use this link here – http://windows7themes.net/how-to-open-dmp-files-in-windows-7.html

After reading this you should be able to further troubleshoot why these files are created. Keep in mind that the files found in the Retail Pro 9 directory can be tied to any of the executables found in the Retail Pro 9 directory, not just the Rpro9.exe.

The .dmp files can be deleted without affecting Retail Pro function, but will return if some yet to be identified and resolved problem is causing them.

The Windows Debugger mentioned in this article is saved at V:retail pro9_seriesToolsWindows Driver Kit (use WinRar to unzip the ISO file)

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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