V9 LICENSE SERVER WONT START PASSWORD EXPIRED

Had a down call today Neutgens Variety, they had an error that their LICENSE SERVER COULD NOT START and RPRO9 would not work. we rebooted the PC and I checked the event viewer under applications it said that the license server could not start due to an expired password. I spoke to RTI and they said that this was a known bug and that there was a password expiration fix. according to RTI the oracle password policy is set to expire in 90 days, the Password fix sets the oracle password to never expire. extraced the zip file to the RPRO 9 directory and then ran from a command line, it said update sucesfull and the service started just fine.

RTI said that this is fixed in the 50.385 MP or higher. the current Install image has the problem, so unless all our V9 cusomters are on 50.385 or higher they will go down after 90 days.

I have put the tool in the T:VERSIONSRETAIL PRO9_SERIESPWDFIX
and also on the FTP server under FTPBHDTOOLSV9 pwdexp fix

also added in answer book

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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