If you want to see the window for troubleshooting you can uninstall ECMexchange as a service.
First you need to STOP ECMExchange in services.
then from command line from the ECM directory type ECMexchange /uninstall
it will say service uninstalled. run ECMEXHAGE from command line and then press the send receive button in ECM and you will see the progress bar and detailed information.
to reinstall ECMexchange as a service when you are done from the same command line type ECMexchange /install