TROUBLESHOOTING CAPTUVO PROBLEMS

Troubleshooting Captuvo Problems

* Scanner and MSR are not Responsive
If the Captuvo scanner and MSR aren’t working, here are some troubleshooting steps you can try:
1. Remove and re-insert the iOS device into the Captuvo.
2. Restart the iOS device in the Captuvo.
3. Remove and reset the iOS device, then re-insert into the Captuvo.

You can download the Honeywell Price Check app from the Apple Store to test it independently of Retail Mobile POS. I prefer to use the older version of this app by Dryrain Technologies, which you can find by searching for “dryrain”. The newer version of the Price Check app from Honeywell uses a newer SDK that may not work well with older Gen 4 versions of Captuvos.

The current version of the firmware for the iPod 4 gen compatible Captuvo is 1.6. You can download this update from http://foundrylogic.com/download/Captuvo_SL22_FW1.6.0.zip.

The current version of the firmware for the iPod and iPhone 5 gen compatible version is 45.08. You can download this update from http://foundrylogic.com/download/Captuvo_SL42_FW45.08.zip.

Instructions are included in the zip.

* EasyDL is not Working
When enabled, EasyDL lets you scan a 2-D driver’s license barcode at the Customer Search screen to both search and create customers. Note that the EasyDL license requires a separate license not provided by FoundryLogic.
Contact your Captuvo reseller for details. When ordering, you must provide the D/B Serial Number located inside the battery compartment of the Captuvo.
Make sure you provide the “D/B Serial Number”, not the Serial Number which is right above it.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

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3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

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