Thursday, April 24, 2008
Virus Upgrade Solution available for Trend Micro
A recent Trend Micro upgrade is causing problems with various software programs, including Retail Pro.
The list of issues that the Trend Micro upgrade is causing, has been wide spread and differing from company to company. Some of the most obvious issues for Retail Pro users are with their remote workstations, and include Retail Pro:
Running very slowly
Causing errors to the network drive
No connectivity to network drive
If you are experiencing these issues with Trend Micro, there is a solution available to correct the problem. The solution involves updating your virus software, and instructions for updating are available at the link below:
An update of the Virus Software will correct the problem, and resolve the issues mentioned above.
If you get the same errors that we are seeing in the 2008 version in previous versions go to the following link and download the VSAPI-KD-8.700-1004.zip