TREND MICRO 2007 CAUSING SLOW RPRO ACCESS PCCILLIN, FIREWALL

I was working with Royal Standard, 1 PC with PCC 2007 when accessing the main menu of RPRO or polling taked about 45 seconds to open. they have a royal standard HTML page it opens that is on the network, and the polling page has the standard HTML page. close PPC 2007 it take 3 seconds to open the page. I called trend micro and they suggested that we turn off the firewall which we had already done. they suggested removing the PCC firewall which solved the problem. here is how to uninstall just the firewall portion of PCC 2007

GO to START>RUN> type in PCCTOOL.EXE
it brings up a box with 4 tabs, the last tab is an uninstall tab. Select uninstall personal firewall, reboot when it tells you.
Newer version TISSUPRT ti o remove firewall

this fixed our speed issue. PCC said that even thought it was turned off some parts of the firewall were still active.

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Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s almost 30 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!

Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s 25 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!