THINGS TO LOOK AT FOR DOUBLE CHARGING OR PEFORMANCE PCCHARGE

Here are a few things that I have seen that can casue this.
-Western farm center had thier PCC on XP PRO and more than 10 machines. over 10 machines MUST be setup on a server

-PCCharge suggested that we set the TIME OUT VALUE IN PCCHARGE to 10 SECONDS LESS than the RPRO time out value. with western farm the original time out in PCC was 99 seconds (max for the processor) and in RPRO 120 seconds. THIS WILL CASUE DUPES RPRO GIVES UP BEFORE PCCHARGE. they suggested setting PCCHARGE time out for 85 seconds and RPRO for 99 Seconds. this gives PCC 9 seconds to communicate to RPRO that it timed out. We had a double charge that literally took 100 seconds, 1 more that RPRO and PCC were configured for.

-ARCHIVE the DATABASE under UTILITIES>TRANSACTION ARCHIVE/PURGE> there is a setting for date, her database was 45MB Verifone says that the maximum size for a HEALTHY database is 20 MB for PCC. they said that over 20 MB the database starts to become unstable. We set the archive settings from the default 90 days and reduced it to 45 days. it made the database sie 21 MB.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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