Paul:

When using static IP addresses, there are 4 items that we normally get from the DHCP server that you will need to statically configure in the unit:

IP Address (set in Network Settings)
IP Netmask (also in Network Settings)
Specify the IP address and the netmask and then click Save
DNS Server(s) (set in DNS Settings)
Specify one or more DNS servers in the DNS Servers table (you can ignore Default DNS Domain Name and Static Hosts), then click Save
Default Gateway (set in IP Routing)
Specify the Destination to “default”, ignore the Destination Netmask, specify the Gateway Address, then click Save

You must reboot the unit for changes to the IP address, netmask or gateway to take effect. (Don’t reboot in between – set them all, then reboot).

You can test DNS and Internet connectivity by going to Ping and pinging www.systech.com. Note that many web servers do not respond to pings… I specifically chose our server because it does respond to pings.

You can also check the Current System time on the Welcome page. If it says Apr 1, 2004, it was unsuccessful at contacting a time server.

If you need to open up outgoing paths in the firewall at a site, in your particular setup, the IPG will be making the following outgoing connections:
TCP Port 443 – for transactions ((also incoming)
TCP Port 10001 – to the Systech Remote Management server
UDP Port 123 – NTP time service

Note: you might want to add an HTTP time server to your settings. We normally suggest www.time.gov. In that case, the unit will make an outgoing connection:
TCP Port 80 – to get time from the web server

It is not necessary to open any incoming ports going to the IPG. All necessary connections are outgoing.

Don