SYSTECH STATIC SETUPS

Paul:

When using static IP addresses, there are 4 items that we normally get from the DHCP server that you will need to statically configure in the unit:

IP Address (set in Network Settings)
IP Netmask (also in Network Settings)
Specify the IP address and the netmask and then click Save
DNS Server(s) (set in DNS Settings)
Specify one or more DNS servers in the DNS Servers table (you can ignore Default DNS Domain Name and Static Hosts), then click Save
Default Gateway (set in IP Routing)
Specify the Destination to “default”, ignore the Destination Netmask, specify the Gateway Address, then click Save

You must reboot the unit for changes to the IP address, netmask or gateway to take effect. (Don’t reboot in between – set them all, then reboot).

You can test DNS and Internet connectivity by going to Ping and pinging www.systech.com. Note that many web servers do not respond to pings… I specifically chose our server because it does respond to pings.

You can also check the Current System time on the Welcome page. If it says Apr 1, 2004, it was unsuccessful at contacting a time server.

If you need to open up outgoing paths in the firewall at a site, in your particular setup, the IPG will be making the following outgoing connections:
TCP Port 443 – for transactions ((also incoming)
TCP Port 10001 – to the Systech Remote Management server
UDP Port 123 – NTP time service

Note: you might want to add an HTTP time server to your settings. We normally suggest www.time.gov. In that case, the unit will make an outgoing connection:
TCP Port 80 – to get time from the web server

It is not necessary to open any incoming ports going to the IPG. All necessary connections are outgoing.

Don

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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