SHIFT 4 PROCESSES, BUT RETAIL PRO GETS A TIME OUT ERROR

retail pro is hardcoded to timeout on credit card and debit transactions after 120 second. if the pinpad or signature capture unit is set in the Shift 4 UTG tune up to timeout before the 120 second (we were using 90 seconds), retail pro will get a timeout message, but shift 4 might still process the card.

at 90 seconds, the signature capture unit times out. at this point it will reset ad start to try running the transaction again. for 30 seconds it is still talking to retail pro because retail pro hasn’t yet timed out. once retail pro times out, the signature capture unit is working for 60 seconds independent of rpro, and using shift 4 alone. if someone is slow on the transaction, (busy talking, not understanding the technology being used, etc.) this could occur.

to correct, change the timeout function in the Shift 4 UTG to 120 seconds. by simultaneously timing out with rpro, it will not reset the pinpad to try again, because retail pro is not longer asking for authorization after 120 seconds.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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