I found the problem and it was the driver. We have moved the printer as a test to a different machine and over there it worked fine. the one that was not working was the 7.19 driver. we tried to load the same driver 7.18 that was on the other machine that worked fine. it wouldnt load it would always show as 7.19. I spoke to seagull and there is a driver wizard.exe that has a driver removal tool. Runnning the removal tool and loading the 7.18 Seagull driver fixed the probem.

the driver wizard is in the C:seagull directory.