RPRO ACTION CODES GIFT

Givex (GVEX)
18 – Balance
25 – Redemption
26 – Register
27 – Increment
28 – Activate
29 – Cancel
0Q – Adjustment (amount may be either positive or negative)
0N – Points

Valuetec (VTEC)
18 – Balance
25 – Redemption (Loyalty) / Sale (Non-Loyalty)
26 – Replace
27 – Purchase (Loyalty) / Add Value (Non-Loyalty)
28 – Activation
29 – Void
0A – Deactivate
0C – Current Day Totals
0D – Previous Day Totals

ValueLink (VLNK)
18 – Balance
28 – Activate
25 – Redemption
27 – Reload
29 – Void
0H – (Restaurant OR E-Commerce) with Simulate Pre-Auth Set up: Balance with Lock
0I – (Restaurant OR E-Commerce) with Simulate Pre-Auth Set up: Redemption Unlock
0P – Balance Merge
0Q – Balance Adjustment
0R – Balance Transfer
0S – Report Lost/Stolen
0T – Cash Out
97

Chase Paymentech (GSAR)
18 – Balance Inquiry
25 – Redemption & Prior Redemption
27 – Issuance/Add Value
29 – Void
0A – Deactivate
0E – Reactivate

World (WRLD)
18 – Balance
25 – Sale
27 – Add Value
28 – Activate
0N – Redeem Points

Fifth-Third Bank-St Pete (BPS)
18 – Balance
25 – Redemption
27 – Reload
28 – Activate
29 – Void
0A – Close
0B – Refund
0Q – Unload
0V – Pre-Auth
0I – Post-Auth

RBS WorldPay (LYNK)
18 – Balance
25 – Redemption
27 – Add Value
29 – Void Add value
E1 – Gift Settlement

Datamark Gift Card (DMRK)
18 – Balance Inquiry
25 – Redemption & Prior Redemption
27 – Issuance/Add Value
29 – Void
0A – Deactivate
0E – Reactivate

Smart Transaction Systems (SMTS)
18 – Balance Inquiry
25 – Redemption
27 – Add Value
28 – Activation
98
29 – Void
0B – Credit
0C – Totals Inquiry (Current only)
0N – Redeem Points
0R – Balance Transfer
0U – Add Tip

Secure Payment Systems (SPS)
18 – Balance Inquiry
25 – Redemption
27 – Add Value (non-Loyalty only)
28 – Activation
29 – Void
0B – Credit
0C – Totals Inquiry
0R – Balance Transfer

Stored Value Systems (SVSI)
18 – Balance Inquiry
25 – Redemption
27 – Issuance
28 – Activation
29 – Void
0B – Refund
0I – Post-Auth
0Q – Recharge
0T – Cash Out
0U – Tip
0V – Pre-Auth

TSYS Acquiring Solutions (VISA)
18 – Balance
25 – Redemption
27 – Reload
0B – Refund
0A – Deactivate (Only Supported for Fifth Third RIID)
0Q – Unload (Only Supported for Fifth Third RIID)

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com