RPRO ACTION CODES CREDIT

Credit Card
Action Code Description
1 Sale
2 Credit
3 Void Sale
4 Pre-Authorization
5 Post-Authorization
6 Void Credit
7 Void Post-Authorization
8 Commercial Card Sale
9 Commercial Card Credit
10 Commercial Card Post-Authorization
11 Pre-Authorization Return Note: Only available for processor NBS
13 Gratuity (finalizes or modifies a Restaurant Sale)
14 Sale with Gratuity
15 Book
17 Void Ship
P1 Pre-Paid Credit Card Balance Inquiry Note: Only available for processor Elavon (NOVA)
P2
Pre-Paid Credit Card Authorization Reversal Note: Only available for processor Elavon
(NOVA)
P3* Credit Application – Citi© Private Label Only
P4* Account Lookup – Citi© Private Label Only
P5* Counter Offer – Citi© Private Label Only
Note: Follows a P3 when the result is OFFER.
* These Action Codes are available as of PCCharge version 5.8. They are the result of the new Citi©
Credit Plan functionality. Note: See Citi Credit Plan on page 101 for examples.

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

Schedule A Demo

Popup — Contact Us

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Comments
This field is for validation purposes and should be left unchanged.

Schedule A Demo

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Email
This field is for validation purposes and should be left unchanged.

TECHNICAL SUPPORT

916.368.1070

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

800.377.7776

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Email
This field is for validation purposes and should be left unchanged.

BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Contact Us

Contact Us

Popup — Contact Us

Hardware Solutions

Contact Us

PUG Retail

Contact Us

Contact Us

Jeff Kenshol

Cynthia Paez

Karen Page

Art Benoit

Ken French

Todd King

Felicia Casper

John Doe

Karen Page

Mick Malaney

Sandy Malaney

Schedule A Demo/Get A Quote

Contact Us

TECHNICAL SUPPORT

OFFICE HOURS

Contact Us

BIG HAIRY DOG

OFFICE HOURS

Support Hours

Sales Department

Technical Support Department

Customer Service/Upgrade Service

Administration/Billing

Remote Support

VIP Login

Live Feed