After forever telling people that if they forget their sysadmin password they have to remake all employees this morning working with Shoe Fly I had an epiphany of a way that you can actually reset the sysadmin password in V8 WITHOUT having to remake all users.
Make a remote on your side with a blank secadmin file and Xfer passwords set to 0
Make a new remote on their side matching what you made
Initialize out securities and groups from the main
Process those file into the remote on your system
Copy the rtisec files from your remote to theirs.
That will send down all employees from the main to your remote, get them into your Rpro but not update the sysadmin password so you can put them back into their system with all users and group settings but the sysadmin password reset to default.
In Answer book