QBPOS MERCHANT ACCCOUNT ERROR UPGRADING ERROR 500

Merchant Account Upgrade Error
During an upgrade this week to V12.0 I encountered an error while trying to set up their new EMV capable merchant account. The error I saw was Error 500. Don’t panic! You have to get to a special debug mode, it doesn’t appear to do anything but it works. apparently this is a step toward upgrading to EMV. in answer book.

Here is the fix:
In your Point of Sale software go to the Help>About Menu

When the window opens with the about information. Click in the white space>press Ctrl,Alt,D,B and press it several times>close the about window (You must be at the machine to complete this task. It can not be done remotely-I learned that the hard way).

Go back to About>Debug>Merchant Account>Set Upgrade

File>Setup Interview>Payments and Login

Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s almost 30 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!

Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s 25 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!