QBPOS LP2824 RED LIGHT KEEPS COMMING ON

we did a dump and the reset of the printer and it would go green print one tag and then it would go red again. Spoke to intuit and they said that there is a calibrate button on the print tags screen. We pressed the Calibrate button and it sounded like it was doing a printer DUMP but shorter. then it stopped. it said roll the tags back in and press continue. we did as it said it it fixed the printer going to red.