PRINTING CC NUMBERS NOT OK HERE IS LEGAL

In your incident description that AMEX is requesting a copy of the original signed receipt. This is not possible because Retail Pro does not keep a copy of the original signed receipt. The responsibility for retaining that receipt falls onto the store level as they are the keeper of the original signed receipt. As for a print out of the full card number we are mandated by law not allow such printing. Here is an excert from our legal documentation.

SEC. 113. TRUNCATION OF CREDIT CARD AND DEBIT CARD ACCOUNT NUMBERS.

Section 605 of the Fair Credit Reporting Act (15 U.S.C. 1681c) is amended by adding at the end the following:
“(g) TRUNCATION OF CREDIT CARD AND DEBIT CARD NUMBERS.
“(1) IN GENERAL – Except as otherwise provided in this subsection, no person that accepts credit cards or debit cards for the transaction of business shall print more than the last 5 digits of the card number or the expiration date upon any receipt provided to the cardholder at the point of sale or transaction.
“(2) LIMITATION – This subsection shall apoply only to the receipts that are electronically printed, and shall not apply to transaction in which the sole means of recording a credit card or debit card account number is by handwriting or by an imprint or copy of the card.
“(3) EFFECTIVE DATE – This subsection shall become effective –
“(A) 3 years after the date of enactment of this subsection, with respoect to any cash register or other machine or device that electronically prints receipts for credit card or debit card transactions that is in use before January 1, 2005: and
“(B) 1 year after the date of enactment of this subsection , with respect to any cash register or other machine or device that electronically prints receipts for credit card or debit card transactions that is first put into use on or after January 1, 2005”

http://www.treasury.gov/offices/domestic-finance/financial-institution/cip/pdf/fact-act.pdf

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

55666

or

Schedule A Demo

Popup — Contact Us

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

402

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

62064

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Comments
This field is for validation purposes and should be left unchanged.

496

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Comments
This field is for validation purposes and should be left unchanged.

63328

or

Schedule A Demo

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Comments
This field is for validation purposes and should be left unchanged.

74929

TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

22377

BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com