PIN PAD REPAIR PROCEDURE

EVERYONE READ!!!!

This is the process that ALL PIN PADS coming from a CUSTOMER must follow to ensure a quick turn around for the client. If you have questions, please let me know.

1. NW to Service/Shipping/Purchasing as soon as you know the pin pad is coming in – tech, service, sales, hardware – WHOEVER finds out, send note asap!

Once it is received from customer:

2. SHIPPING
– enter in CC
– send NW to Service/Purchasing that it has arrived
— separate note for each client
– deliver pin pad to service desk

3. SERVICE
– assign to tech to test
– send NW to tech assigned
– print form to follow pin pad
* M:APPLDOCS#1 Customer Service#1 Customer Service Forms
— Pin Pad Testing for TASQ general.pdf
— Pin Pad Testing for TASQ – i3070.pdf

4. TECH
– test and fill out Pin Pad testing form
– send NW to Service/Purchasing with testing results
– return pin pad to service

5. SERVICE
– contact client to see about repair/re-encrypt options depending on testing results

6. SERVICE
– send NW to purchasing on client’s decision
– deliver pin pad & FORM to purchasing

7. PURCHASING
– create SO
– route to shipping to TASQ

When received from TASQ:

8. SHIPPING
– Enter in cc
– NW to service/purchasing
– Deliver to Service

9. SERVICE
– Assign to tech to test
– NW to tech assigned

10. TECH
– NW to service/purchasing with testing results
– Deliver to Purchasing

11. PURCHASING
– invoice
– route to shipping
– NW to service/shipping

12. SHIPPING
– ship to customer

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

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Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Jay Shore CELL: 818-723-4211

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

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