PCCHARGE CORP CARDS NOT WORKING INVALID ACTION ERROR

RTI and Verifone says that the following settings should be DEFAULT for all PCCHARGE installs SOME SETTINGS MAY NOT BE AVAILABLE FOR ALL PROCESSORS But Verify that they are set if Available:

In PCCHARGE under setup> ADDRESS VERIFY accept transaction when… ALL BOXES SHOULD BE CHECKED

Under Setup>Card Verification>accept transaction when… ALL BOXES SHOULD BE CHECKED

And Under SETUP>CREDIT CARD COMPANY>EXTENDED> ENABLE COMMERCIAL CARDS needs to be checked. ALso some processors REQUIRE the merch TAX ID they will need this info.

FIX #2
In some situations the processor may not be certified to process level 2 cards. Tulocay called in and thier processor was hartland, the enable commercial card field was checked but greyed out like we couldnt check it. all the above tweaks were set correclty, and still got invalid action. Spoke to verifone and thier level 2 support said that Harland is not certified to process level 2 cards, spoke to RTI and this was a known issuse and fixed in in a late 08 HF. there is a new system pref PERFORM LEVEL 2 PROCESSING WHEN SUPPORTED. uncheck this for processors who are not certified for level 2 cards and it will fix it.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

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