PCCHARGE CERTIFICATION MATRIX

I have spoke to Verifone level 2 suppport and found that the first tech gave me some mis-information. I appologize for passing that on. It appears that the tech gave me a mixture of truth and wrong info. here is the real deal. I have put thier CERTIFICATION MATRIX on the T:dataEFTPCCHARGEPCCHARGECERTMATRIX.PDF

this shows what processors offer what services, Dail up, Internet based. Aparently what the the tech told me was backwards. according to the document Every Processor on the list offers phone line dail up connections and is certified. NOT all processors on the list is certififed for interent based or TCP/IP connections. (see the document for break out by processor.)

this is where the half truths start comming through. although they dont have any documentation on it, they do have an internal hand written list that they could not provide me that some procesors have Dailup and TCP/IP connectivity but do not allow for Phone line backup with TCP/IP. they said they could read me that list and it is as follows.
BYPASS
FDMS Nashville
FDMS North
FDMS South

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45394

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71431

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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11700

TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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21671

BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

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916-368-1070
Tech@BigHairyDog.com

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800-377-7776 | 916-368-3939
Service@BigHairyDog.com

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