PCCHARGE BATCH IS ALREADY CLOSED

I spoke with RTI they have seen this issue we talked with verifone and here is the problem. the PCcharge software is out of SYNC with paymentech. if you see this error go to BATCH>INQUIRE>OPEN BATCH>choose OK. PCCHARGE is HOST capture so PTECH holds the settlement record. all the close batch does is tell PTECH to close the batch. Doing a INQUIRE syncs the software with the processor. this fixed our issue.

The client called back and let me know that they had auto settle turned on for this account and that is why it was already showing as settled because Ptech was settling it

Also PTECH recommended when closing the batch at night to use the EOD button (END OF DAY) and closing the batch from there. They also recommend using the Credit Card Detail Not the daily transaction summary report, it is a very confusing reports does not total returns does a gross number not net very difficult to reconcile. the credit card detail does totals for us and does not show a gross total.

FYI and in answerbook.

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Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

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