NCR BSOD (BLUE SCREEN OF DEATH) PROCEDURES

Each of these are steps if the previous one doesn’t fix the BSOD. ((EG: First call, ghost. If they call again then RPSW, etc)) – the steps are sequenced such that the simplest/fastest fix is tried first…

1. Ghost the NCR if available (See 1087 NCR GHOST)

2. Reinstall the RPSW after download from the ftp site (ftp/cw/rpsw/rpsw2511.zip)

3. Call NCR (See NCR CONTACT INFORMATION below) and have them swap out memory and/or motherboard

4. If neither the memory/motherboard swap nor ghost (if available) works, then they will need a hard drive swap – fill out loaner information and give to hardware

NCR CONTACT INFORMATION:

Contact NCR (1-800-262-7782)
1. NCR Customer #: xxxxxxxxxxx
(T:DATAClientCartridge World Corp_NCR Site Numbers.mde)
If there is no NCR Cust#: if a new store, then tech requests NCR to open a Work Order for the CW Franchise – otherwise it would be best to have the Franchisee contact the NCR Rep prior to calling NCR Tech Support.
2. NCR equipment Class:
” Touchscreen/Computer -7402
” Scanner 7837-1000 PT# 497-0449263
(When ordering a Scanner always include cable)
” Scanner Cable 2357-1002 Pt# 497-0449254
(When ordering a cable always include Scanner)
” MagStripeReader (MSR) NCR ProdID 7402-K243-V001 Kit ISO MSR 15″ Display 497-0443856
” Cash Drawer – 2183
” Printer – 7197
3. Name of Store contact
4. Describe the problem

make sure the store/franchisee is provided with the work order number. (should have it from conference call)
make sure an email goes out with a short description, store number, and work order number to the following – use FYI in the subject line:

FOLLOW-UP

rmerrill@cartridgeworld.com
alopez@cartridgeworld.com
jlee@cartridgeworld.com
fcare@cartridgeworld.com
duncanini@aol.com
service@bighairydog.com

cc: franchisee

FOLLOW-UP

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Popup — Contact Us

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com