Each of these are steps if the previous one doesn’t fix the BSOD. ((EG: First call, ghost. If they call again then RPSW, etc)) – the steps are sequenced such that the simplest/fastest fix is tried first…

1. Ghost the NCR if available (See 1087 NCR GHOST)

2. Reinstall the RPSW after download from the ftp site (ftp/cw/rpsw/

3. Call NCR (See NCR CONTACT INFORMATION below) and have them swap out memory and/or motherboard

4. If neither the memory/motherboard swap nor ghost (if available) works, then they will need a hard drive swap – fill out loaner information and give to hardware


Contact NCR (1-800-262-7782)
1. NCR Customer #: xxxxxxxxxxx
(T:DATAClientCartridge World Corp_NCR Site Numbers.mde)
If there is no NCR Cust#: if a new store, then tech requests NCR to open a Work Order for the CW Franchise – otherwise it would be best to have the Franchisee contact the NCR Rep prior to calling NCR Tech Support.
2. NCR equipment Class:
” Touchscreen/Computer -7402
” Scanner 7837-1000 PT# 497-0449263
(When ordering a Scanner always include cable)
” Scanner Cable 2357-1002 Pt# 497-0449254
(When ordering a cable always include Scanner)
” MagStripeReader (MSR) NCR ProdID 7402-K243-V001 Kit ISO MSR 15″ Display 497-0443856
” Cash Drawer – 2183
” Printer – 7197
3. Name of Store contact
4. Describe the problem

make sure the store/franchisee is provided with the work order number. (should have it from conference call)
make sure an email goes out with a short description, store number, and work order number to the following – use FYI in the subject line:


cc: franchisee