MANUALLY REMOVE PRINTER DRIVERS

Here’s how to clean up the print spooler stuff if cleanspl.exe is not available or you prefer to do things manually.

Warning! be very careful using regedit – if you delete the wrong things, you may render your computer inoperative!

1. open regedit (e.g. click Start, key regedit and press Enter)
2. navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironmentsWindows NT 25x86Drivers

under this key, there will be the keys Version-2 and Version-3 (one or the other of these may be absent – not a problem)

the sub-keys under these contain the printer driver configuration information

delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves

The Microsoft Knowledgebase article at http://support.microsoft.com/default.aspx?scid=kb;en-us;312052 lists some other registry entries to delete, but this is not usually necessary.

3. open a Command Prompt window
4. key the commands
net stop spooler
net start spooler
5. open Windows Explorer
6. navigate to %systemroot%system32spoolprinters and delete any files there. By default, this is where the print spooler stores print files.
7. navigate to %systemroot%system32spooldriversw32x86 (%systemroot% is usually Windows, but it might be winnt or something else; this is set when the OS is installed).
8. inside w32x86, there will be folders with the names 2 and 3 (one or more of these may be absent – not a problem)
delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves
inside w32x86, there may be other folders with names starting with “hewlett_packard”, “hphp” or something else; delete these folders also
9. restart the print spooler (see steps 8 and 9 above)

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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