Check the modem for lights; recycle modem power; check the PPM server by double clicking on the server icon in the system tray; if does not have a modem setup: be sure to check the pull down arrow; if still no modem – check for a modem in the device manager; if modem not present, search for hardware changes. When the modem is found, close device manager, double click the server icon again, reapply the modem to PPM. Once again, be sure to check the pull down arrow