Had an issue with a tag that wasn’t spitting out far enough when it finished causing tag to get torn. TO fix you have to put a change in the printer itself.
1) Hold down right arrow for 3 seconds to get to the menu
2) Select Printer Settings ((should be default first option)
3) go to settings ((2 presses to the right))
4) Go to tear (something) (it’s 4 to the right)
5) set to 18 using up arrow.
6) Press enter to save.
7) up arrow until back to main menu. Right left arrow to exit.