ERROR WHEN INSTALLING REPORTS MAINTENANCE PACK FOR V9 .295

“Could not connect to the database. Please check connectivity to your database and try running the installation again.”

Ran Retail Pro 9 hotfix fine- No issue
Ran ECM hotfix fine- No issue
Ran Retail pro fine
Ran retail pro Reports hotfix–See error message above in quotation

in windows updates look for an update called KB3126587 and try to uninstall it. Afterwards reboot the machine and try running the reports maintenance pack again. (Install the MS update after maintenance packing reports)

This issue has been submitted to the Retail Pro Product Management and Development group as Issue #32539 . Please DO NOT enter any further comments in relation to this issue into this web conversation as it will no longer be viewed by Technical Support Technicians. For future tracking of the status or activities of this issue please check the Open Issues Report on WebTAC.

If you need more detailed information regarding a bug, please email devstatus@retailpro.com.

If you need more detailed information regarding a change request, please email product@retailpro.com.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

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PST Saturday: 9AM-5PM PST

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3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
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OFFICE HOURS

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Mick Malaney President & Co-Founder
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Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

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Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

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