“Could not connect to the database. Please check connectivity to your database and try running the installation again.”

Ran Retail Pro 9 hotfix fine- No issue
Ran ECM hotfix fine- No issue
Ran Retail pro fine
Ran retail pro Reports hotfix–See error message above in quotation

in windows updates look for an update called KB3126587 and try to uninstall it. Afterwards reboot the machine and try running the reports maintenance pack again. (Install the MS update after maintenance packing reports)

This issue has been submitted to the Retail Pro Product Management and Development group as Issue #32539 . Please DO NOT enter any further comments in relation to this issue into this web conversation as it will no longer be viewed by Technical Support Technicians. For future tracking of the status or activities of this issue please check the Open Issues Report on WebTAC.

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