ALL SO’s fail to record on the web. if you open the SO mailbaog in ECI (A MAIL BAG) and search for the SO’s in question there is a STATUS field in the XML. STATUS 10 means to the website MARK THE SALES AS RECORDED on the website which then triggers the website to send the shipping email and charge the card. a clerk when entering the tracking number in RPRO put the “&” sign for the second number (IE: 1zx2345645 & 1zx4323427) Unite U says that the & sign will break the XML and it will casue the entire MAILBAG to be rejected. to fix delete and archive the SO with the & assiocatied to it that will remove it from the XML and poll.
in answer book,