ECI 2.0

the attached file is in m/appl/tech
the file is named:
regsvr

PLEASE READ COMPLETELY AND CALL ME IF QUESTIONS.

Problem. Misc OS and application issues (outlook, word, visual basic, etc)
may come up as a result of ECI 2.0 installs using “Setup.exe” on disks or
downloads created prior to 8/31/01. Installs created using copy or
unzipping directly into the retail folder are not affected.

Cause: The ECI 2.0 “setup.exe” tool dated prior to 8/31/01 creates an error
caused by a MS Visual Basic object embedded in the setup.exe tool. ECI 2.0
itself is not affected. A new ECI 2.0 disk will be available mid-week next
week with the new installation tool.

Fix: To see if your machine is one that has a potential of being affected,
go to “start” – “find(search) for files and folders”, and type MSSTDFMT.DLL
then “enter.” If you have this file in your system32 folder AND if you used
the ECI “setup.exe” program to install ECI, then you may want to re-register
that DLL, especially if you are already experiencing any new strange program
errors. Most computers will not be affected.

To re-register the dll please refer to the attached sample. The sample is
from a W2k machine with a C: drive. The easiest way to install is to:

Type at start – run command box Regsvr32 then leave it open and
click start – find(search) files or folders for MSSTDFMT.DLL . If you have
one in the system32 file then it has been registered prior so using the
mouse highlight it and drag it to the run box that you opened prior. The
full path will populate. Hit enter and you will receive either a success or
failure message. If you do not find the dll during the search, then this
issue does not affect the computer you are working on.

This should be checked on ALL machines that the ECI 2.0 setup program was
run on prior to 8/31/01.

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

or

Schedule A Demo

Popup — Contact Us

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Email
This field is for validation purposes and should be left unchanged.

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Phone
This field is for validation purposes and should be left unchanged.

or

Schedule A Demo

Name*
Organization / Business name*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Name
This field is for validation purposes and should be left unchanged.

or

Schedule A Demo

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Comments
This field is for validation purposes and should be left unchanged.

TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

Name*
Organization / Business name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Message
Email
This field is for validation purposes and should be left unchanged.

BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com