CREDIT CARD PROBLEMS, DUPLICATE BATCH

when you install Credit Pro or PPM you MUST call the processor and verify that they recieved the funds.

all examples are not false and have happend here at BHD

Example 1)Money goes into wrong account. If you call and check you would see that the money didnt go to the right person.

Example 2) Yesterday we configured Narrjie CPRO. We tested here and got settlements. appeared to work. Installed at the clinets site. ran real credit card, It showed approved RPRO. I called the Processor and they said that the batch has been rejected due to duplicate batch numbers. I checked the EFT log and this is the code being sent back from VISANET

QD000020427 BK1.ZR@@@@0000000010000000000000000QD000020427

Aparently the QD means QUIT DUPLICATING. and it should be flagging CPRO that it has been rejected. Well it didnt CPRO said it settled. So with out calling the processor we would have thought that the money would be in the account but was not. We had to change the batch number sequence in the DBSBATCH.NUM PPM it is PPMLOC.INI) file and had to rering the cards becasue the batch was already marked as settled. even renaming the batch to U wouldnt let it settle. this has been entered in anserbook

BOTTOM LINE: YOU MUST CALL THE PROCESSOR TO VERIFY THE AMOUNT WENT THRU.

SEE CHANGING BATCH NUMBER IN PPM

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

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Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

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916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

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800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

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916-368-1070
Tech@BigHairyDog.com

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