CONFIRMING UPGRADE IN RPORDERS2

answerbook please

From: Marybeth
Sent: Wednesday, November 20, 2013 9:46 AM
To: Tech Group ; Trainer
Cc: Service
Subject: How to complete v9 upgrade in RPOrders 2

Hi Marybeth,

In order to complete your request, please do the following:

1. Ensure the customer is no longer using the V8 license

2. Have your techs go into the RP8 License Manager on the V8 installation and select the Deactivate button. That returns the V8 licenses to us.

3. Then go to RPOrders2, open the client record for UID 52927, go to the Kill Dates section, highlight the Kill Date record and select ‘Manage Kill Date’.

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4. Then select the ‘Complete Upgrade’ button. If the deactivation of the V8 license completed successfully, the kill date will be removed from the V9 UID.

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Let me know if you have questions.

Larry

From: Gabe Garcia
Sent: Tuesday, November 19, 2013 2:43 PM
To: Larry Wynia; Alex Rude
Subject: RE: How to deactivate licensing on RP Orders 2 website?

(It’s for Canfields Sporting Goods v8 UID #7048, v9 UID #52927 (kill date 11/23).

Gabe Garcia

Sales Manager North America | Retail Pro International, LLC

Office: +1 (858) 366 – 2779 | E-mail: ggarcia@retailpro.com

Web: www.retailpro.com

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From: Larry Wynia
Sent: Tuesday, November 19, 2013 2:40 PM
To: Gabe Garcia; Alex Rude
Subject: RE: How to deactivate licensing on RP Orders 2 website?

Can I get the UID first to ensure there’s not anything unusual about this client record?

Larry

From: Gabe Garcia
Sent: Tuesday, November 19, 2013 2:37 PM
To: Larry Wynia; Alex Rude
Subject: FW: How to deactivate licensing on RP Orders 2 website?
Importance: High

Can you please assist. thanks

Gabe Garcia

Sales Manager North America | Retail Pro International, LLC

Office: +1 (858) 366 – 2779 | E-mail: ggarcia@retailpro.com

Web: www.retailpro.com

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From: Marybeth Brown [mailto:MarybethB@bighairydog.com]
Sent: Tuesday, November 19, 2013 2:18 PM
To: Gabe Garcia
Cc: Marybeth Brown
Subject: How to deactivate licensing on RP Orders 2 website?
Importance: High

Hi Gabe,

I was hoping you could give me instructions on how to deactivate v8 licensing and ‘complete a v9 upgrade’ on the new website. I am fully aware of the process, and I knew where to find it on the old website. But, I have no idea where or how to do it with the new RPOrders website.

Please reply back or give me a call asap. I have a customer that needs to complete this by the end of the week or they will be down.

Thank you!

Marybeth Brown

Customer Support Advisor

Big Hairy Dog Information Systems

800-377-7776

“Breaking Every Rule To Take Care of Our Customers”

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