CLEAN HOUSE AND ECI WARNING!!!

items were not deleting off the website correctly. I have seen this happen in the past and using Purge deleted items checks against RPRO and removes any items that are not in RPRO from the catalog. We purged deleted items and it worked. But it worked a little to well. they said that items that were supposed to be there no longer were. I spoke to KEN and he gave me the correct answer on what happend and here it is.

When you add an item in ECI it picks a LINK ITEM. you can see this link item by looking that the style view and add ITEM SID. it will display an Item sid of just 1 item of the entire style. this is the LINK ITEM. The client used automark and the link item fit the criteria, no active documents in RPRO and a 0 OH QTY. so it cleaned house on that item. IF you clean house on the link item it will remove the style from the catalog. as we have all seen with ECI sometimes things dont remove themselves properly from the catalog or the web. she cleaned house 2 weeks ago and the items were still on the web untill she called today and said Items were not deleting we Ran the Purge deleted items button and it worked properly and removed it from the catalog and removed it from the web on the next polling.

So it worked as designed, WE HAVE TO WARN CUSTOMERS TO MAKE SURE TO NOT CLEAN HOUSE ON ANY ITEMS STILL ACTIVE ON THE WEB.

Jan can you please add this to the blog and the newsletter.

I did test on my side what Ken said it it did behave just like the cleints install.

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