CAYAN 4.1.1.10 UPDATE VERSION MANUALLY

The .TAR update is saved in T:DataEFTMerchant Warehouse; see below for manual install instructions.
***If you drop this onto a customers computer and then put on a flashdrive, make sure this file is the only file on the flashdrive, AND the flashdrive CANNOT be larger than 5GB (?!?!)

**********************************************************
From: Ryan Driscoll [mailto:rdriscoll@cayan.com]
Sent: Friday, January 30, 2015 6:18 AM
To: Marybeth Brown
Cc: Stephen Baker; Service Group
Subject: RE: DBA: Preferred Customer CLubs

Good Morning,

The version on these devices is in fact not in service as it allowed communication through SSL3 rather than TLS. All devices which were connected and sending in steady heartbeats were identified and upgraded to the latest version. If these devices were not connected since the time of our deployment, they would not have appeared on our list of active devices needing an update and that is the reason why they are not working currently.

We should not need to RMA the devices however, as the hardware is fine. What might be a better option, is to have the Genius application manually updated on each device. I assume these devices are in your possession currently correct? If so, you may use the latest Genius build (attached) and install locally on each device.

To update the application:

o Save the attached file to a USB flash drive (the drive should have no other files / folders on it) and insert the drive in the USB slot on the multi-port cable attached to the Genius device.
o Press the 1, 5, and 9 keys at the same time and hold for one second.
o Enter the password 166832 and press the Enter button on the keypad.
o Select the Transfer tab.
o Select the USB/SD Memory tab.
o Select the USB Storage 1 from the devices list.
o Select the “GENIUSITX_4.1.1.10.tar” file from the list.
o Select the Apply button.
o Screen will show a box that says, “Installing Files… Large bundles may take minutes”.
o When complete, screen will show a box that says, “Install Successful!”
o Select OK.
o Select Home in the upper left part of the screen.
o Select Run App.
o The device will start with the new app.

Allow the device to sit idly for a few minutes while connected to the internet so it may send a heartbeat to our servers.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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CELL: (916) 802-3939

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