AMERICAN EXPRESS SPLIT DIAL CREDIT PRO. GOT NAK?

if you have credit pro that split dials, you must manually edit the DBSEFTM.CFG the DBSEFTM0.CFG and the DBSEFTM1.CFG the line that says modem speed has to be 2400 BAUD. If you do not do this you will get errors and it will not settle. you can look in the EFT directory at the L file that coresponds to the batch number. here is the tel tale sign look for NAK

here is the log entry from a american express split dail that fails becasuse of port speed. look for the line GOT NAK

Aparently a NAK is a negative acknoldgement

Entered in answer book under above title

20031218 120421 Version: 5.51be Location: >< 20031218 120421 ??? 26>nFoP`fXmA]TN0YA?UfgB]Dialing…< 20031218 120422 init: >AT&C1&D2E0Q0V1X4S0=0S11=60&M0< 20031218 120422 modem said >OK< 20031218 120422 dialing 18008593206 20031218 120438 modem said >CONNECT 1200/NONE< 20031218 120438 parity: none 20031218 120438 settle status: CContinue msg: >Connected…< 20031218 120439 entering AmExSettleBuildMessage 20031218 120439 building header CTL msg 20031218 120439 ??? 73:HmI8o0]WU6:<;PEeW@IBoY;i^dUm9dfFecMh:=U85eRoPVagQ0NeJkn>R@G8?UbZA2bL`HY:H4`g4Q59Ro[ESNYeKHaKIGo[KE68T1:jI4@`S000
20031218 120439 sending 103 bytes
20031218 120439 settle status: CContinue msg: >Receiving response…< 20031218 120446 entering AmExSettleBuildMessage 20031218 120446 building YModem header 20031218 120446 sending 133 bytes 20031218 120446 settle status: CContinue msg: >Sending AmEx batch 588 block 2…< 20031218 120447 Got ACK 20031218 120447 Got C 20031218 120447 entering AmExSettleBuildMessage 20031218 120447 building YModem data block 20031218 120447 Read 1024 bytes out of 1414 20031218 120447 sending 1029 bytes 20031218 120447 settle status: CContinue msg: >Sending AmEx batch 588 block 3…< 20031218 120455 got NAK 20031218 120455 sending 1029 bytes 20031218 120503 got NAK 20031218 120503 sending 1029 bytes 20031218 120511 got NAK 20031218 120511 sending 1029 bytes 20031218 120519 got NAK 20031218 120519 Transmit retry limit reached...giving up 20031218 120519 sending EOT 20031218 120519 settle status: CContinue msg: >AmEx did not respond< 20031218 120521 timed out waiting for EOT 20031218 120521 parity: none 20031218 120523 settle status: CContinue msg: >Dialing…< 20031218 120525 Setting speed to 1200 20031218 120525 parity: none 20031218 120525 settle status: CContinue msg: >Dialing…< 20031218 120526 init: >AT&C1&D2E0Q0V1X4S0=0S11=60&M0< 20031218 120526 modem said >AT&C1&D2E0Q0V1X4S0=0S11=60&M0< 20031218 120526 modem said >OK< 20031218 120526 dialing 18008593206 20031218 120542 modem said >CONNECT 1200/NONE< 20031218 120542 parity: none 20031218 120542 settle status: CContinue msg: >Connected…< 20031218 120543 entering AmExSettleBuildMessage 20031218 120543 building header CTL msg 20031218 120543 ??? 73UolTcCKPm3=FMeTbDC=FS9KZUX:d>eZXH[??XM@bF;KIBToFKOF<5X000

Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s almost 30 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!

Karen Page

As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s 25 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.

Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!