Gary-Grumbler

It’s Labor Day weekend. You know where your tech support is right now? I’ll tell you where they’re not. Right now, there are tech support teams across this country sitting on a beach somewhere eating potato salad and pretending they don’t see your support ticket. Their phones are on silent. Their out-of-office is on. Their response time is officially “Tuesday.” Good for them. Must be nice.

Meanwhile, the team at Big Hairy Dog is in the office! Not at a barbecue. Not at the lake. Not watching the parade in a lawn chair with a cold drink. In. The. Office. Phones on. Tickets open. Ready to help. Whether that makes them dedicated professionals or people who made some questionable life choices, I’ll let you decide.
Either way, they’re there. And that matters. Here is the thing about tech problems. They do not take holidays. Your system does not look at the calendar and think, oh, it’s Labor Day, I’ll wait until Tuesday to have a crisis. No. It crashes on a Saturday. It goes down on a Sunday morning. It picks the absolute worst moment, because that is what tech does. And when that happens this weekend, you are going to want someone who actually picks up.
Big Hairy Dog picks up. While everyone else is eating coleslaw.

I’m Gary Grumbler. Big Hairy Dog is open this Labor Day Holiday. The coleslaw people are not. You know what to do.

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Point of Sale Solutions from Big Hairy Dog

Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

By submitting this form, I agree to receive text messages and emails from Big Hairy Dog regarding my inquiry, service updates, or related offers.

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com