SYSOP ReTraining - Big Hairy Dog

Training

SYSOP ReTraining

Big Hairy Dog requires each customer to have a dedicated Retail Pro System Manager (SYSOP).
A SYSOP is a person fully trained on Retail Pro, who has completed the Training Checklist, and who is the Retail Pro ‘point person’ for their staff as well as the contact for Big Hairy Dog. We understand the importance of having one person being the first line of defense for Retail Pro. The smooth operation of your business depends upon it.

DISCOUNTED RETRAINING
For that reason, Big Hairy Dog provides discounted retraining when a company loses their SYSOP. Discounted retraining may be purchased in one payment of $2,250, which includes up to 20 hours of training to get the new manager fully trained on the Retail Pro training checklist. This discounted retraining can be used for training only, and does not include tech support.

If you wish, you may pay for retraining as you go, prepaying prior to each training appointment scheduled. If you choose to use this method of payment, you are charged at your regular hourly support rate fee. In most cases, the discounted retraining saves you $750.

Additionally, if a SYSOP leaves mid-checklist, retraining UP TO that point on the checklist is FREE. Any remaining portions of the checklist still fall under the original 20 hours purchased. If a SYSOP leaves a company within 60 days of completion of the training checklist, that company will also receive FREE retraining for their new SYSOP. Current Software Assurance (Membership) is required in order for a new SYSOP to qualify to receive discounted retraining.

REFRESHER TRAINING
Once a SYSOP is fully trained in all areas of the Big Hairy Dog training checklist, the SYSOP may receive FREE Refresher Training on any area of the checklist and may also attend the Big Hairy Dog FREE Webinars. Current Software Assurance (Membership) is required in order for a SYSOP to qualify to receive FREE Refresher Training.

If your company qualifies for Discounted Retraining, or FREE Refresher Training, please contact us today and schedule your training. A dedicated and fully trained SYSOP is the key to your company’s success with Retail Pro.

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Sandy Malaney

Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.

In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.

As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)

Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.

The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.

Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.

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TECHNICAL SUPPORT

tech@BigHairyDog.com

Support Hours

Monday – Friday: 6AM-6PM PST

PST Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Saturday: 9AM-5PM PST

Sunday: 9AM-2PM PST

After-Hours Phone Number:
916.368.1070

Fax: 916.368.1411

3205 Ramos Circle Sacramento, CA 95827

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BIG HAIRY DOG

3205 Ramos Circle
Sacramento, CA 95827
800-377-7776 FAX: 916-368-1411
Info@BigHairyDog.com

OFFICE HOURS

Monday – Friday: 8AM-6PM PST

Support Hours

Monday – Friday: 6AM-6PM PST
Saturday: 9AM-5PM PST
Sunday: 9AM-2PM PST

Mick Malaney President & Co-Founder
CELL: (916) 803-3939

Sandy Malaney CEO & Co-Founder
CELL: (916) 802-3939

Sales Department

800-377-7776 | 916-368-3939
Info@BigHairyDog.com
Karen Page CELL: 503-728-8396

Felicia Casper CELL: 916-956-9727

Technical Support Department

916-368-1070
Tech@BigHairyDog.com

Customer Service/Upgrade Service

800-377-7776 | 916-368-3939
Service@BigHairyDog.com

Administration/Billing

916-368-3939
Admin@BigHairyDog.com