We don’t cut corners. The certified technicians servicing our call center are also the ones monitoring our chat room. Just click on the chat button on the bottom right to begin!
Please Note: All activity is logged for customer service and security purposes.
Chat Room Hours
Monday – Friday: 9AM-5PM PST
Big Hairy Dog offers modern touch-screen registers, credit card readers, three types of handheld data collectors for Retail Pro, and a scanner for QuickBook POS users—and, of course, training, training, and more training.
PHYSICAL INVENTORY
SET-UPS
TAGS
STORE OPERATIONS
TERMINAL CONFIGURATION
ACCOUNTING
UTILITIES
All of our hardware and equipment comes backed with our world-famous Big Hairy Dog Support, including our EXCLUSIVE 24-hour Next-day Replacement Warranty. If something breaks and we can’t fix it over the phone within 10 minutes, we’ll ship you a whole new unit—not just a part—overnight.
With 15 powerful modules, you take full control of how you track customer preferences and buying history, existing inventory, special sales, and more.
INVENTORY
STYLE
CUSTOMERS
POS
MARKDOWNS
REPORTS
LINKS
PHYSICAL INVENTORY
SET-UPS
TAGS
STORE OPERATIONS
TERMINAL CONFIGURATION
ACCOUNTING
UTILITIES
Retail Pro Prism offers a feature-rich, scalable, and completely customizable platform to reflect your business complexity, pace, and strategy, while actually growing and adapting to market changes. Make better buying decisions through advanced analytics and eliminate over- and under-buying.
POINT OF SALE & INVENTORY CONTROL
CLOUD SERVICES
MULTI-STORE DEPTH & STOCK BALANCING
BACK OFFICE APPLICATIONS
IN-DEPTH REPORTING & ANALYTICS
MOBILE SOLUTIONS
ACCOUNTING & ERP INTEGRATIONS
CENTRALIZED DATA ACCESS
LOCAL & GLOBAL CONFIGURATION
CUSTOMER LOYALTY (CRM)
SOCIAL MEDIA MARKETING
E-COMMERCE
OMNI-CHANNEL
ADVANCED IMPORT TOOLS
Retail Pro Prism knows no limits.
Jeff came to Big Hairy Dog almost 30 years ago with experience in Retail Management. He is certified in every version of Retail Pro and is Big Hairy Dog’s most Senior Trainer. When he’s not helping you with your statistical reports, he enjoys spending time with his family, camping, and taking a nap (lol)
Cynthia and her lovable pet, Buddha, are Big Hairy Dog’s most loyal employee and pet ambassador. Ever reliable and dependable, Cynthia ensures our finance department and office operations run smoothly. When not working, Cynthia enjoys traveling, shopping, and hanging out in her beautiful garden
As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s almost 30 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.
Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!
With over 20 years of experience working with Retail Pro, Art is now in his second stint with Big Hairy Dog and is one of our Senior Technicians. In his spare time, Art is a professional competitive shooter primarily with the International Defensive Pistol Association. He took first place in the Compact Carry Pistol Division, Expert Class, at the 2021 IDPA National Championship and received a promotion to Master.
Ken joined Big Hairy Dog in 1997. As Senior Technician, he has demonstrated such a strong aptitude and passion for solving undocumented technical issues that he often has to be forced to log off and take a break!
A graduate of Trinity Western University in Langley, BC, Todd joined Big Hairy Dog in 2013 after spending over six years as the Operations Manager and Retail Director for The Yosemite Conservancy. He’s not only one of our Senior Technicians, Todd also manages Big Hairy Dog’s VIP Division.
Todd enjoys spending time with his three young daughters, often working on DIY home and woodworking projects together, and brewing beer (not with his daughters’ assistance, of course).
Over 15 years ago, Big Hairy Dog’s Point of Sale landscape was forever altered with the arrival of Felicia from the fashion industry. Her charisma and royal standing (she’s a princess—it even says so on her business card!) demonstrates the pleasure she takes in ensuring all of your Retail Pro Software Licensing, Hardware, and Support needs are covered.
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As VP of Sales & Marketing, Karen has been helping to break sales records since 1994! That’s 25 years of award-winning sales, helping to build Big Hairy Dog as a leading POS Software and Service provider…worldwide. She has a degree in fine arts (with a minor in business) from the University of Oregon, and with three amazing children and saint of a husband, Karen is still loving life in the Northwest—where she works from home in the Portland, Oregon area.
Her favorite pastime is tailgating at college football games with friends and family. Go Ducks!
Mick Malaney’s story is a cliché…actually, quite a few clichés.
“Dreams do come true”: Upon graduating from college, Malaney worked in the sales department of a startup point of sale company. Today, that company is known worldwide as Retail Pro Incorporated.
“Luck of the Irish”: Malaney was mentored by Founder of Retail Pro Software, Michael Mauerer. By 1990, Malaney assisted Mauerer in the expansion of the fledgling Retail Pro dealer network.
“Careful what you wish for”: As the network grew, Retail Pro Incorporated exited direct sales, concentrating solely on software development.
“Can’t beat’em, join’em”: In 1993, Mauerer offered Mick and his wife Sandy, who had joined Retail Pro, an opportunity to become part of the Retail Pro dealer network. The Malaney’s never looked back.
“It’s personal”: Over 25 years later, the Malaney’s personal cell phone numbers are still listed on their company’s website.
“Road to success”: Mick says at the end of the day, Big Hairy Dog customers demand concierge service. Big Hairy Dog delivers it. Period.
Upon graduating with a degree in business from California State University, Sacramento, Sandy Malaney accepted a sales position from Lanier Business Products. She found her stride in outside sales, becoming Lanier’s top producer in their telecommunications division.
In 1988, Malaney joined Checkpoint Systems, selling security systems to retail companies. Malaney gained valuable information about the retail sector that would eventually lead her to her next career at a startup called Retail Technologies, Inc. (RTI) in 1990.
As vice president of sales and marketing, Malaney focused on sales, brand marketing, and expanding product line. (Today Retail Technologies is known as Retail Pro International (RPI), and is headquartered in Folsom, CA.)
Then in 1993, RTI eliminated its sales division to focus solely on software development. Sandy and her husband Mick seized the opportunity to open a software distributorship that included selling and supporting RTI’s point of sale and inventory management solution—Retail Pro.
The Malaneys didn’t need to look far for a business name. “Big Hairy Dog” described the family dog, Molly, an Old English Sheep Dog. Today, pups Dugan Finnegan and Paisley Rose continue to dutifully represent the family business.
Sandy Malaney’s varied experiences in business and in life prepared her for the rigors of owning a small technology firm. Celebrating 27 years (or—189 dog years) of success, Big Hairy Dog continues to expand in the retail market place, while providing an award-winning help desk to customers worldwide.
