BHD Tech

Big Hairy Dog Call-Back Average Time for Last 4 Weeks

bhd — Mon, 06 May 2013 16:31:30 -0700

108 minutes!

Please Read IF: YOU RUN RETAIL PRO V8.6 WITH THE RPRO EFT LINK USED FOR DEBIT

bhd — Thu, 02 May 2013 14:21:30 -0700

Read this if: YOU USE RETAIL PRO V8.6 WITH RPRO EFT LINK FOR DEBIT

COMMUNIQUE FROM RETAIL PRO, INC.

Maintaining conformance to the continually changing world of electronic payments and providing solid functionality to our merchants is of paramount importance to Retail Pro International.

In accordance with the requirements of the industry's banking authorities for the handling of partial authorizations and real time reversals for debit and prepaid transacations, Retail Pro International is issuing a new patch which improves upon the security and manner in which these types of transactions are handled across all Retail Pro POS Systems.

To ensure customers are taking advantage of these improvements this update should be applied to all systems running Retail Pro 8.6 R1/R2 and the RP EFT Link. This update can be applied by simply applying the specific DLL or applying the Retail Pro 8.6 Rc Core Update.

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Download File

If you would like assistance in downloading this file, please call a BHD tech, who will be happy to assist you. Call 916-368-1070 and you will be put on the board for a callback.

BHD Tech and Training Appointment Lead Times

bhd — Fri, 26 Apr 2013 11:36:58 -0700

TRAINING APPOINTMENTS
Phone appointments starting 5/9/13
Onsites starting 5/28/13

TECH APPOINTMENTS
Phone appointments starting 5/9/13
Onsites starting 6/3/13

**As you can see, we are booked out longer than usual. If you need to schedule an appointment, please do so well in advance, as the lead time is several weeks out.

For Tech or Training appointment, please call the tech line at 916-368-1070.

Retail Pro, Inc., (RPI) Announces NEW POLICY on: License Exchanges, Transfers, Retiring Licenses and Memo Inventories (Sites)

bhd — Fri, 05 Apr 2013 16:02:09 -0700

Effective Date: March 1, 2013

License Exchanges - RPI will no longer offer license exchanges on any Retail Pro licenses. We may approve, on a case-by-case basis, a no charge license exchange (except pro-rated SA) within 60 days of purchase. To get an exchange approved, please send your Retail Pro sales leader the details on the license exchange along with a copy of the original order for approval. Customers will not receive a refund or credit if the value of the licenses exchanged is greater than the value of new licenses received. Customers must be current on SA to exchange licenses.

License Transfers - Customers that want to transfer Retail Pro licenses from one UID to another must be current on SA and the SA expiration dates must be the same for both UIDs. As of 03/01/2013, there will be a new $500 license transfer fee (per transfer order) for these types of license transfers. There is no BP margin on this fee.

Retiring Licenses - Customers that currently have retired Retail Pro licenses will have until 3/1/14 to unretire these licenses and renew their SA on these licenses or permanently retire them. Customers that retire licenses after 3/1/13 will have one year from the date the licenses were retired to unretire these licenses and renew their SA on these licenses or permanently retire them. Licenses that are permanently retired will retain no value and must be reordered if needed in the future.

Memo Inventory (Site) Licenses - Customers that currently have V8 Memo Inventory (Site) licenses will have until 3/1/14 to start an upgrade to V9 (place V9 Upgrade order) or start paying SA on their Memo licenses as of their next SA renewal. Customers that request new V8 Memo licenses after 3/1/13 will have one year from the date they were ordered to start an upgrade to V9 (place V9 Upgrade order) or start paying SA on their Memo licenses as of their next SA renewal,

Retail Pro, Inc. New Support Policy

bhd — Fri, 29 Mar 2013 17:50:53 -0700

Received From Retail Pro, Inc.: Sacramento, CA : March 25, 2013

Retail Pro International, LLC (RPI) considers the ability to use Retail Pro® efficiently and effectively as one of the most important mainstays within the Retail Pro community. As such, it is important that RPI maintains the ability to provide support to its customers as constructively as possible. To facilitate this, we have a support structure that is capable of providing standard and emergency support 24 hours a day, 7 days a week, 365 days a year to our customer base via our Business Partner network.

A customer's Software Assurance is paramount to maintaining this level of support. Therefore, a customer must be current on Software Assurance with RPI to take advantage of these support facilities.

Provided a customer does have a valid Software Assurance contract with RPI they can receive Retail Pro support via their Business Partner. For customers not active on Software Assurance with RPI, support will not be provided under any circumstances, including situations where a customer is not able to use their Retail Pro® software because it is "down".

In situations where active Software Assurance is not present, and a customer is in need of support from Retail Pro, a renewal for Software Assurance for that customer must be processed by RPI prior to receiving support.

Retail Pro International, LLC

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The support provided by Big Hairy Dog Information Systems (BHD) may be affected by the above policy. We will not be able to escalate a technical issue to Retail Pro, Inc. on behalf of a BHD customer who is not current on Software Assurance. If you have any questions regarding this, please contact our tech department at 916-368-1070.

Technical Alert from Retail Pro Inc. RE: Tax Rate by Zip Code

bhd — Thu, 28 Mar 2013 18:07:07 -0700

The Retail Pro International (RPI) Technical Support team has recently been made aware of a potential issue caused by the Tax Rate by Zip Code plugin for Retail Pro 9 users who have the plugin loaded but are not actively licensed for its use. The report has identified issues where the tax rate at POS can be zeroed out unintentionally for those users not licensed for use of the Retail Pro 9 Tax Rate by Zip Code plugin. Users who are licensed for the Tax Rate by Zip Code plugin will not see an issue.

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If you are not licensed for and configured to use the Tax Rate by Zip Code plugin, please call Big Hairy Dog for assistance in removing specific files from the plugins directory. This very brief call will resolve the issue, or eliminate it from becoming an issue in the future.

If you have any questions or would like further clarification, please contact BHD's Technical Support Department at 916-368-1070.

BHD Tech Callback Time - Previous 4 weeks

bhd — Mon, 18 Mar 2013 17:53:14 -0700

86 Minutes.

The techboard has been extremely busy!!

BHD Training and Tech Lead Times

bhd — Mon, 18 Mar 2013 17:52:11 -0700

TRAINING:

Phone appointments starting 4/8/13

Onsites starting 4/22/13

TECH:

Phone appointments starting 4/1/13

Onsites starting 4/2/13

BHD Visitor, Paige, takes Dugan for a Walk!

bhd — Wed, 13 Mar 2013 15:59:49 -0700

Terry's (Marketing) daughter, Paige, dropped by the BHD office and took Dugan outside for some playtime.
Paige is the captain of her high school cheerleading team and can handle herself quite well. But watch out, Paige, Dugan has bowled over people bigger than you!

Family and visitors are always welcome and encouraged to stop by the BHD office.

Big Hairy Dog giving a Free Kindle Fire HD out at each Tradeshow

bhd — Wed, 13 Mar 2013 11:45:15 -0700

BHD is having a very busy tradeshow season this year presenting and demonstrating our Point of Sale and Inventory Management systems all over the country. We are having fun celebrating our 20th anniversary, and have some gifts to share for all who stop by our booth.

At each show, we have a drawing for a Kindle Fire HD, and have had some very happy winners!

Snow Industry Association (SIA) show in Denver, CO KEN JONES from SKI MART
Seattle Gift Show in Seattle WA ONCE UPON A TIME (BHD Customer)
Outdoor Retailer Show in Salt Lake City, UT THE BUSY BIDDY
San Francisco Gift show in San Francisco, CA MISTO LINO (BHD Customer)
MAGIC in Las Vegas, NV EVE & LULU DS
Women's Wear in Nevada (WWIN), Las Vegas, NV THE RIGHT FIT LINGERIE

To the left is our lovable Tyler who comes to work most days with his Mom (Sarah). Tyler picked each lucky winner of a Kindle Fire (and did it with his eyes closed.)

We still have several tradeshows coming up, but we wanted to congratulate our winners from the past shows. Congratulations and enjoy your Kindle Fire HDs. Big Hairy Dog is always here to answer any questions you may have regarding our products, tech assistance or the retail industry.