TRAINING:

Phone appointments starting on 6/4
Onsites starting 6/21

TECH:

Phone appointments starting 5/14
Onsites starting 5/29

As any company concerned with its customer relationship, BHD staff has created a short, simple survey for BHD customers. The survey is a non-invasive channel by which customers can post observations, concerns or any commentary which can assist BHD staff in improving customer service.

Our customers will be emailed the survey link once a month!

TRAINING:

Phone appts starting 4/23
Onsite starting 5/14

TECH:

Phone appts starting 4/10
Onsites starting 4/10

the situation: A client did a clean house with my help, all the appropriate steps were taken, Make a backup, recontruct,purge any old documents, rebuild committed. then we cleaned house. in about 2 hours he noticed that aprox, half of his website dissapeared. after alot of testing restoring his inventory prior to the clean house made the whole catalog reappear.
I tested more and found out that if I deleted a specific item it would delete the entire style from the web. I worked with our tech Ken, and he was able to take that a step further. If we add item sid to the style view in the catalog, it will show 1 item sid. if you clean house on that item it will remove the entire style from the web. you may safely clean house on any other item in the style and it will not remove the entire style just that selected item as it should. the problem here is that the while style is "keyed" off of "master" item. if that item gets cleaned house on other items that should remain on the website also get cleaned off. resulting in what happened to our client half of his inventory off of the website disappeared.

So the end result is you can only clean house on items that NONE of them are left on the website. If you deleted the wrong one, or as I referred to it above as the �master� item. the whole thing will be deleted.

TRAINING:

Phone appts starting 3/29
Onsites starting 4/4

TECH:

Phone appts starting 3/21
Onsites starting on 4/2

Microsoft Net 3.0 and XPS Document Imaging Essentials Pack issue

Two recent Microsoft updates have been found to affect printing options in Sage BusinessWorks (Microsoft .Net 3.0 and the XPS Document Imaging Essentials Pack). Microsoft has made changes to the printer subsystem in Windows, causing issues when printing forms and reports within Sage BusinessWorks.

The following two errors are symptoms of this problem:
"Access violation @ address 40003461 in module rtl60.bpl, write of address XXXXXXXX when previewing reports in Sage BusinessWorks."

"This printer driver requires more space than is allocated. (Needed XXXX;Alloc: 8096) when printing or previewing reports in Sage BusinessWorks."

It is our recommendation that you wait to install Microsoft .Net 3.0 or the XPS Document Imaging Essentials Pack until Sage BusinessWorks completes its testing and has an update available to address these changes. If you have downloaded these updates and you receive these error messages we have found success in trying alternate print drivers.

Why does it pay to work with a national company like the dog? The answer is our customers. Today, we had a customer who was attempting to upgrade her remote store. The store is 3 hours and another state away from her. Yesterday, she arrived at the store only to discover that a BHD tech could not help upload the data. Today, she drove back to the store and got a similar answer. Apparently, the remote location didn�t have a DSL line. Meanwhile, BHD Service Group contacted a local customer who opened their computers and allowed our techs to download the data to her. Now, that�s customer service brought to you by another customer! Thanks Oregon, from BHD and your Washington neighbor-in-need.

Reminder to Customers:

BHD is open today, President�s Day. Out of curiosity, BHD staff members contacted most vendors and other associates involved with the point-of-sale industry. Many, if not all, are closed today. BHD is open when BHD customers are open. As a result, BHD is closed two days out of the year: Christmas and New Year�s Day. Furthermore, BHD remain opens after hours for emergency technical support, including weekends.

BHD Technical Staff

There is a clarification required on an earlier report titled "Rivals Mend Their Differences...and Win". It was ommited in the article that the previous game, the rivals had mended their differences...AND LOST! they were handily shown the overwhelming loss by 7 points at the hands of the forementioned Tech_HarryPotter and Tech_NerfGunner. while they later came back to win by 3 in the following game, it is wise to note, that they are, still, in fact, the bigger losers.

The latest update from Microsoft has an (Optional) Hardware Update - the "Via Storage - Primary IDE Controller" - that will cause the OptiPlex to "Blue Screen" on restart, requiring the user to choose "Last known good configuration" when re-booting.

DO NOT INSTALL THIS DOWNLOAD if you have the Dell OptiPlex.

How to discover the Dell model: when starting up there will be a "Dell" startup screen with a progress bar located bottom-middle...the model can be found just above the progress bar.

TRAINING:

Phone appts starting week of 3/5
Onsites starting 3/12

TECH:

Phone appts starting week of 3/5
Onsites starting week of 3/19

TRAINING:

Phone appts starting on 2/26
Onsites starting on 3/16

TECH:

Phone appt starting on 2/20
Onsites starting on 2/23

BHD hardware replacement policies are simple and effective. The following is a revue of the BHD hardwarep policy:

All BHD hardware includes a one-year, 24-hour replacement warranty. The reason for replacement is superfluous. If it�s broken, BHD replaces it. Also, BHD is responsible for the pickup of the broken component. The customer is required to box the broken item. BHD issues a call tag for UPS pickup.

Upon warranty expiration, BHD provides loaner equipment at no charge to the customer. The customer may use the loaner up to 30 days. Afterwards, the customer can either purchase the loaner or send it back. The loaner program was created to keep BHD customers in operation until they purchase a replacement.

The BHD loaner program includes loaning BHD customer�s hardware components to replace broken components purchased from competitors. Again, the program is designed to keep a BHD customer in operation until they purchase a replacement.

A customer is not obligated to purchase their hardware from BHD.

Note: During the fourteen years that BHD has sold and serviced hardware no other competitor has come close to matching the BHD hardware program.

Sage Software Statement that MAS90 is not compatible with MS Vista

Important Information Regarding Sage MAS 90, 200, and 500 Compatibility With Microsoft Windows Vista

January 30, 2007

Effective January 30th, the Vista operating system is generally available to new and existing PC users. The currently shipping versions of Sage MAS 90, Sage MAS 200, Sage MAS 500 ERP systems as well as Sage MAS 200 � SQL Server Edition are not fully compatible with the Vista operating system. It is important to note that the compatibility issues with Vista are not isolated to our accounting software, but Vista also impacts many of the third-party products that we leverage to deliver a best-in-class mid-market ERP solution including Crystal Reports� from Business Objects and Microsoft FRx.

The Sage MAS Product Team is currently evaluating our third party products and complementary Sage Software Solutions for a definitive timeline on full compatibility and certification on the Vista operating system. We will be posting a Vista Compatibility update on March 1, 2007