Rivercats Baseball and Retail Pro - A Winning Team!
BHD offers FREE Retail Pro Training Videos
NOW is the best time to purchase Software and Hardware
Save on Consumables at Big Hairy Dog
Hard Drive Partitioning and Data Storage
Georgia tax rate changing
bhdtech | 18 June, 2008 13:50
Big Hairy Dog staff recently enjoyed a night of minor league baseball. The Sacramento Rivercats played against the Tacoma Rainiers and our Rivercats gave us another big win.
The Sacramento Rivercats is another great customer of Big Hairy Dog. They run a smooth operation with Retail Pro. They are one of a growing number of sports teams successfully operating their organization with Retail Pro and the support of Big Hairy Dog!
bhdtech | 08 June, 2008 14:43
During a Courtesy Call, one of our customers recently asked �Are those training videos on your website REALLY FREE??�
The answer is YES! Big Hairy Dog offers a library of FREE TRAINING VIDEOS for you to download and view at your convenience, and at your own pace. These videos cover topics from Inventory, Back Office, POS, Tools & Advanced Features, Reports, and Tech Tips. And these videos do not just cover high-level general information; they are detailed, step-by-step instructions to help you through any aspect of the system. Over 60 videos in all!
SAVE YOUR TECH SUPPORT DOLLARS! Take advantage of these educational FREE TRAINING VIDEOS!
Just another way BHD puts you first!
FIX for SYSTECH DIAL-UP ERROR
The answer is YES! Big Hairy Dog offers a library of FREE TRAINING VIDEOS for you to download and view at your convenience, and at your own pace. These videos cover topics from Inventory, Back Office, POS, Tools & Advanced Features, Reports, and Tech Tips. And these videos do not just cover high-level general information; they are detailed, step-by-step instructions to help you through any aspect of the system. Over 60 videos in all!
SAVE YOUR TECH SUPPORT DOLLARS! Take advantage of these educational FREE TRAINING VIDEOS!
Just another way BHD puts you first!
bhdtech | 23 May, 2008 15:26
In the SYSTECH units that have been sent out to upgrade from modem, there are three optional dialup numbers that were initially programmed by the SYSTECH manufacturer. Big Hairy Dog has discovered the primary (default) dialup phone number to IP translation is INVALID, (800-950-8950). If you use this number to dialup, you will receive an error message saying �This number cannot be reached from you calling area.�
There are two other phone numbers translating to IP. These are:
877-529-5688
800-866-1764.
Both of these numbers are valid roll-over numbers, and can be used without error.
If you are experiencing this error, please call Big Hairy Dog at 800-377-7776, and we will correct this issue for you.
BHD has Solution for Trend Micro Error
There are two other phone numbers translating to IP. These are:
877-529-5688
800-866-1764.
Both of these numbers are valid roll-over numbers, and can be used without error.
If you are experiencing this error, please call Big Hairy Dog at 800-377-7776, and we will correct this issue for you.
bhdtech | 30 April, 2008 13:46
The latest update of Trend Micro Virus Software is causing problems with many software programs, including Retail Pro.
If you are experiencing problems running Retail Pro as a result of a Trend Micro Virus update, please call Big Hairy Dog at 916-368-1070. A tech will resolve the problem for you.
BHD Service - The Never Ending Story
If you are experiencing problems running Retail Pro as a result of a Trend Micro Virus update, please call Big Hairy Dog at 916-368-1070. A tech will resolve the problem for you.
bhdtech | 21 April, 2008 14:10
Sneaker Villa purchased Retail Pro from Big Hairy Dog and enjoyed their support for several years, until a new CFO decided that they would do better with a local service provider. At that time, Jared Sadlowsky headed up the IT Department and agreed to transfer to a New York dealer only because he was promised that IT would be taken off his plate.
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he�s had with BHD. He says �When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.�
Techs on Tour Around The World
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he�s had with BHD. He says �When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.�
bhdtech | 18 April, 2008 11:55
Big Hairy Dog techs and trainers are flying to more corners of the world than ever before! We are the best at supporting customers no matter where they are located.
BHD Tech, Rich, just returned from visiting several customers in Alaska. The onsites went well and he was able to view some beautiful wilderness.
BHD Tech, Rich, just returned from visiting several customers in Alaska. The onsites went well and he was able to view some beautiful wilderness.
bhdtech | 15 April, 2008 16:04
Section 179 of the 2008 Economic Stimulus Act gives you a tax break on property purchased in 2008. The new limits are as follows:
A business can expense up to $250,000 (previously $128,000) of section 179 property purchased in 2008. The $250,000 amount is reduced if the cost of all section 179 property exceeds $800,000.
To read the entire Section 179, please refer to the IRS site at:
http://www.irs.gov/newsroom/article/0,,id=179227,00.html
BHD - A Global Service Provider
A business can expense up to $250,000 (previously $128,000) of section 179 property purchased in 2008. The $250,000 amount is reduced if the cost of all section 179 property exceeds $800,000.
To read the entire Section 179, please refer to the IRS site at:
http://www.irs.gov/newsroom/article/0,,id=179227,00.html
bhdtech | 09 April, 2008 17:09
QUESTION:
Where on Earth could a company in Singapore, China find the best Retail Pro Service?
ANSWER:
Big Hairy Dog, Sacramento California.
Milan Boutiques knows that distance just doesn�t matter when it comes to the best Retail Pro service, training and tech support in the world. Milan Boutiques, a group of three high-end shops in Singapore, wants to be sure their customers will not be inconvenienced with downtime due to technical issues. They insist on the best POS System and the best Service Provider available to retailers world-wide.
After not getting the service they needed from their local Retail Pro dealer, they searched for a Service Provider that offered them the best fit for their expectations of excellence. Milan Boutiques chose Big Hairy Dog for Emergency Tech Support, and then transferred their membership to BHD, even though it was the farthest Service Provider from Singapore. As Milan Boutiques Director, Mrs. SeowLing Tang-Cheung states, �We felt complete confidence in Big Hairy Dog�s ability to take care of the global customer.�
Where on Earth could a company in Singapore, China find the best Retail Pro Service?
ANSWER:
Big Hairy Dog, Sacramento California.
Milan Boutiques knows that distance just doesn�t matter when it comes to the best Retail Pro service, training and tech support in the world. Milan Boutiques, a group of three high-end shops in Singapore, wants to be sure their customers will not be inconvenienced with downtime due to technical issues. They insist on the best POS System and the best Service Provider available to retailers world-wide.
After not getting the service they needed from their local Retail Pro dealer, they searched for a Service Provider that offered them the best fit for their expectations of excellence. Milan Boutiques chose Big Hairy Dog for Emergency Tech Support, and then transferred their membership to BHD, even though it was the farthest Service Provider from Singapore. As Milan Boutiques Director, Mrs. SeowLing Tang-Cheung states, �We felt complete confidence in Big Hairy Dog�s ability to take care of the global customer.�
bhdtech | 03 March, 2008 14:50
Big Hairy Dog offers consumable products for your Retail Pro system at a competitive price. We offer our customers a full 10% DISCOUNT ON:
First Orders
Online Orders
Auto-Renewal Orders
The BHD website offers a list of Consumables that can be ordered online, including stock and custom tags, receipt paper, fasteners and labels.
View a variety of sample stock tags online. Custom tags are also available, and may be ordered by phone. Lead time for custom tag orders are 8-10 weeks and must be ordered in case quantity.
Big Hairy Dog offers an automatic re-order process for your convenience. Never again be caught by surprise without the supplies you need! One-Stop Shopping for all your retail supply needs is another way Big Hairy Dog makes service our Number ONE Priority. Increase your inventory by shopping online and save money at the same time. If you have questions or would like additional information, please call April at 800-377-7776.
Another Day In Tech
First Orders
Online Orders
Auto-Renewal Orders
The BHD website offers a list of Consumables that can be ordered online, including stock and custom tags, receipt paper, fasteners and labels.
View a variety of sample stock tags online. Custom tags are also available, and may be ordered by phone. Lead time for custom tag orders are 8-10 weeks and must be ordered in case quantity.
Big Hairy Dog offers an automatic re-order process for your convenience. Never again be caught by surprise without the supplies you need! One-Stop Shopping for all your retail supply needs is another way Big Hairy Dog makes service our Number ONE Priority. Increase your inventory by shopping online and save money at the same time. If you have questions or would like additional information, please call April at 800-377-7776.
bhdtech | 22 February, 2008 10:46
One of our remote techs was walking his backyard in Eastern Washington, when he came upon a neighbor.
bhdtech | 19 February, 2008 10:46
Like most computer companies, Big Hairy Dog uses a restoration disk in order to get their customers computers back up and running in case of a major failure, i.e., corruption in the OS, infection by a virus, etc. Most computer companies supply a restore disk that will completely restore the computer to the way that it looked from their factory.
BHD uses a software program called Ghost that allows us to restore ONLY the partition where the operating system is located. This allows us to retain one of the partitions in the PC as it was before the restoration, KEEPING THE CUSTOMERS DATA THOROUGHLY INTACT. The hard drives in our machines are partitioned in the following manner:
In either case, this drive is where all data should be saved, and non-essential programs (to the operation of the PC) installed.
Creating the ghost image allows us to restore the operating system very quickly without touching the data located on the D: or R: drive. In the event the PC needs to be restored to its ghost image, any data or programs installed on the C: drive will be lost. Therefore to prevent the potential loss of your data, PLEASE INSTALL ALL PROGRAMS ON THE D: OR R: DRIVE.
NOTE: While any programs or data on these two drives will not be affected by restoration, any programs installed after the restoration will need to be re-installed in order to run correctly. This is due to the way that the PC registers installed programs.
In the event restoration is required, it is the responsibility of BHD to wipe any computer clean and reinstall the Operating System on the C: drive. This assures both BHD and the customer know that the system is setup correctly and also guarantees that no conflicts exist with software that may have been preloaded on the system prior to restoration.
It is important to schedule a backup of any data and installed programs on a daily basis. It is CRITICAL to backup your data before you send a PC into BHD for restoration. BHD will not be held responsible for any lost data.
Demonstration Videos are available to step you through the following tasks:
1. How to install programs to the correct drive
2. How to move My Documents to a larger drive
3. How to move your emails to the correct drive
4. How to move your temporary internet files
5. How to schedule a disk cleanup
Big Hairy Dog wants to provide every opportunity to educate our customers not just on Retail Pro software, but also on our hardware components. We know the importance of preventing a problem BEFORE it occurs, and hope this information and the demonstration videos above will be helpful in keeping your company running smoothly.
On The Other Side Of The Pond
BHD uses a software program called Ghost that allows us to restore ONLY the partition where the operating system is located. This allows us to retain one of the partitions in the PC as it was before the restoration, KEEPING THE CUSTOMERS DATA THOROUGHLY INTACT. The hard drives in our machines are partitioned in the following manner:
- The C: drive (20 GB) is where the operating system is located, and where all of the critical programs for Windows are located.
- The Q: drive (10 GB) serves a dual purpose.
- It stores the page file for Windows, helping to reduce the used space on the C: drive, and speeds up the operating system.
- It is used as the location for the Ghost File, which BHD uses to make a complete backup of the C: drive.
- The Data Drive (50GB) is given two different monikers.
- Either the D: drive if RPRO is NOT installed locally on that PC, but rather the PC is being used as a workstation.
- Or the R: drive if RPRO IS installed locally on that PC, and is acting as a server on a peer-to- peer network
In either case, this drive is where all data should be saved, and non-essential programs (to the operation of the PC) installed.
Creating the ghost image allows us to restore the operating system very quickly without touching the data located on the D: or R: drive. In the event the PC needs to be restored to its ghost image, any data or programs installed on the C: drive will be lost. Therefore to prevent the potential loss of your data, PLEASE INSTALL ALL PROGRAMS ON THE D: OR R: DRIVE.
NOTE: While any programs or data on these two drives will not be affected by restoration, any programs installed after the restoration will need to be re-installed in order to run correctly. This is due to the way that the PC registers installed programs.
In the event restoration is required, it is the responsibility of BHD to wipe any computer clean and reinstall the Operating System on the C: drive. This assures both BHD and the customer know that the system is setup correctly and also guarantees that no conflicts exist with software that may have been preloaded on the system prior to restoration.
It is important to schedule a backup of any data and installed programs on a daily basis. It is CRITICAL to backup your data before you send a PC into BHD for restoration. BHD will not be held responsible for any lost data.
Demonstration Videos are available to step you through the following tasks:
1. How to install programs to the correct drive
2. How to move My Documents to a larger drive
3. How to move your emails to the correct drive
4. How to move your temporary internet files
5. How to schedule a disk cleanup
Big Hairy Dog wants to provide every opportunity to educate our customers not just on Retail Pro software, but also on our hardware components. We know the importance of preventing a problem BEFORE it occurs, and hope this information and the demonstration videos above will be helpful in keeping your company running smoothly.
bhdtech | 23 January, 2008 17:50
BHD sales rep Pam Elliot took these photos while assisting customers in France. During her stay in Paris she had an opportunity to visit many historical places including the Louvre Museum, Notre Dame and the Eiffel Tower (shown).
bhdtech | 02 January, 2008 15:16
Effective January 1st, 2008
Georgia tax rate is changing from 6.0 to 7.0
There is a video about changing tax areas:
http://www.bighairydog.com/vip/files/CW/videos/
CartridgeWorld_Adding_a_Tax_Area.html
BHD Global
Georgia tax rate is changing from 6.0 to 7.0
There is a video about changing tax areas:
http://www.bighairydog.com/vip/files/CW/videos/
CartridgeWorld_Adding_a_Tax_Area.html
bhdtech | 17 December, 2007 13:28
Attached is recent photo taken by senior trainer Jeff Kenshol while in Niort, France assisting another BHD customer.
Policy for Customers who are not Purchasing their Equipment from BHD
bhdtech | 07 November, 2007 10:52
BHD has guidelines for those customers who are replacing their current equipment, but not purchasing it from BHD.
1. For Retail Pro v6 and v7 users:
A. You must send BHD the Workstation Information Sheet (Specs) for approval.
B. Once the Specs have been approved, call Service to schedule a Tech appointment. This will be a 2-hour appointment, and can usually be done over the phone.
2. For Retail Pro v8 users:
You must send your hardware to BHD for setup. The reason for this is that the setup for v8 requires a more complex configuration, and is most successfully accomplished with the equipment inhouse.
If you have any questions regarding this policy, please contact the BHD Service Department at 800-377-7776.
1. For Retail Pro v6 and v7 users:
A. You must send BHD the Workstation Information Sheet (Specs) for approval.
B. Once the Specs have been approved, call Service to schedule a Tech appointment. This will be a 2-hour appointment, and can usually be done over the phone.
2. For Retail Pro v8 users:
You must send your hardware to BHD for setup. The reason for this is that the setup for v8 requires a more complex configuration, and is most successfully accomplished with the equipment inhouse.
If you have any questions regarding this policy, please contact the BHD Service Department at 800-377-7776.
