bhdtech | 18 June, 2008 13:50
bhdtech | 08 June, 2008 14:43
The answer is YES! Big Hairy Dog offers a library of FREE TRAINING VIDEOS for you to download and view at your convenience, and at your own pace. These videos cover topics from Inventory, Back Office, POS, Tools & Advanced Features, Reports, and Tech Tips. And these videos do not just cover high-level general information; they are detailed, step-by-step instructions to help you through any aspect of the system. Over 60 videos in all!
SAVE YOUR TECH SUPPORT DOLLARS! Take advantage of these educational FREE TRAINING VIDEOS!
Just another way BHD puts you first!
bhdtech | 23 May, 2008 15:26
There are two other phone numbers translating to IP. These are:
Both of these numbers are valid roll-over numbers, and can be used without error.
If you are experiencing this error, please call Big Hairy Dog at 800-377-7776, and we will correct this issue for you.
bhdtech | 30 April, 2008 13:46
If you are experiencing problems running Retail Pro as a result of a Trend Micro Virus update, please call Big Hairy Dog at 916-368-1070. A tech will resolve the problem for you.
bhdtech | 21 April, 2008 14:10
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he�s had with BHD. He says �When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.�
bhdtech | 18 April, 2008 11:55
BHD Tech, Rich, just returned from visiting several customers in Alaska. The onsites went well and he was able to view some beautiful wilderness.
bhdtech | 15 April, 2008 16:04
A business can expense up to $250,000 (previously $128,000) of section 179 property purchased in 2008. The $250,000 amount is reduced if the cost of all section 179 property exceeds $800,000.
To read the entire Section 179, please refer to the IRS site at:
bhdtech | 09 April, 2008 17:09
Where on Earth could a company in Singapore, China find the best Retail Pro Service?
Big Hairy Dog, Sacramento California.
Milan Boutiques knows that distance just doesn�t matter when it comes to the best Retail Pro service, training and tech support in the world. Milan Boutiques, a group of three high-end shops in Singapore, wants to be sure their customers will not be inconvenienced with downtime due to technical issues. They insist on the best POS System and the best Service Provider available to retailers world-wide.
After not getting the service they needed from their local Retail Pro dealer, they searched for a Service Provider that offered them the best fit for their expectations of excellence. Milan Boutiques chose Big Hairy Dog for Emergency Tech Support, and then transferred their membership to BHD, even though it was the farthest Service Provider from Singapore. As Milan Boutiques Director, Mrs. SeowLing Tang-Cheung states, �We felt complete confidence in Big Hairy Dog�s ability to take care of the global customer.�
bhdtech | 03 March, 2008 14:50
The BHD website offers a list of Consumables that can be ordered online, including stock and custom tags, receipt paper, fasteners and labels.
View a variety of sample stock tags online. Custom tags are also available, and may be ordered by phone. Lead time for custom tag orders are 8-10 weeks and must be ordered in case quantity.
Big Hairy Dog offers an automatic re-order process for your convenience. Never again be caught by surprise without the supplies you need! One-Stop Shopping for all your retail supply needs is another way Big Hairy Dog makes service our Number ONE Priority. Increase your inventory by shopping online and save money at the same time. If you have questions or would like additional information, please call April at 800-377-7776.
bhdtech | 22 February, 2008 10:46
One of our remote techs was walking his backyard in Eastern Washington, when he came upon a neighbor.
bhdtech | 19 February, 2008 10:46
BHD uses a software program called Ghost that allows us to restore ONLY the partition where the operating system is located. This allows us to retain one of the partitions in the PC as it was before the restoration, KEEPING THE CUSTOMERS DATA THOROUGHLY INTACT. The hard drives in our machines are partitioned in the following manner:
- The C: drive (20 GB) is where the operating system is located, and where all of the critical programs for Windows are located.
- The Q: drive (10 GB) serves a dual purpose.
- It stores the page file for Windows, helping to reduce the used space on the C: drive, and speeds up the operating system.
- It is used as the location for the Ghost File, which BHD uses to make a complete backup of the C: drive.
- Either the D: drive if RPRO is NOT installed locally on that PC, but rather the PC is being used as a workstation.
- Or the R: drive if RPRO IS installed locally on that PC, and is acting as a server on a peer-to- peer network
In either case, this drive is where all data should be saved, and non-essential programs (to the operation of the PC) installed.
Creating the ghost image allows us to restore the operating system very quickly without touching the data located on the D: or R: drive. In the event the PC needs to be restored to its ghost image, any data or programs installed on the C: drive will be lost. Therefore to prevent the potential loss of your data, PLEASE INSTALL ALL PROGRAMS ON THE D: OR R: DRIVE.
NOTE: While any programs or data on these two drives will not be affected by restoration, any programs installed after the restoration will need to be re-installed in order to run correctly. This is due to the way that the PC registers installed programs.
In the event restoration is required, it is the responsibility of BHD to wipe any computer clean and reinstall the Operating System on the C: drive. This assures both BHD and the customer know that the system is setup correctly and also guarantees that no conflicts exist with software that may have been preloaded on the system prior to restoration.
It is important to schedule a backup of any data and installed programs on a daily basis. It is CRITICAL to backup your data before you send a PC into BHD for restoration. BHD will not be held responsible for any lost data.
Demonstration Videos are available to step you through the following tasks:
1. How to install programs to the correct drive
2. How to move My Documents to a larger drive
3. How to move your emails to the correct drive
4. How to move your temporary internet files
5. How to schedule a disk cleanup
Big Hairy Dog wants to provide every opportunity to educate our customers not just on Retail Pro software, but also on our hardware components. We know the importance of preventing a problem BEFORE it occurs, and hope this information and the demonstration videos above will be helpful in keeping your company running smoothly.
bhdtech | 23 January, 2008 17:50
bhdtech | 02 January, 2008 15:16
Georgia tax rate is changing from 6.0 to 7.0
There is a video about changing tax areas:
bhdtech | 17 December, 2007 13:28
bhdtech | 07 November, 2007 10:52
1. For Retail Pro v6 and v7 users:
A. You must send BHD the Workstation Information Sheet (Specs) for approval.
B. Once the Specs have been approved, call Service to schedule a Tech appointment. This will be a 2-hour appointment, and can usually be done over the phone.
2. For Retail Pro v8 users:
You must send your hardware to BHD for setup. The reason for this is that the setup for v8 requires a more complex configuration, and is most successfully accomplished with the equipment inhouse.
If you have any questions regarding this policy, please contact the BHD Service Department at 800-377-7776.