bhdtech | 05 February, 2009 13:04
Each day I speak with many BHD customers who teach me how to improve BHD. They know more about BHD than I do. They use our products and services. Are we helping our customers manage their technology? How can we be better?
Contact me: 916-803-3939 or firstname.lastname@example.org.
I want to hear from you.
bhdtech | 03 February, 2009 12:56
The client used automark and the link item fit the criteria, no active documents in RPRO and a 0 OH QTY. so it cleaned house on that item. IF you clean house on the link item it will remove the style from the catalog. as we have all seen with ECI sometimes things dont remove themselves properly from the catalog or the web. She cleaned house 2 weeks ago and the items were still on the web untill she called today and said Items were not deleting we Ran the Purge deleted items button and it worked properly and removed it from the catalog and removed it from the web on the next polling.
bhdtech | 08 January, 2009 18:25
bhdtech | 31 December, 2008 15:13
Los Angeles, CA:
In a key set of decisions this week, a federal judge in Los Angeles has denied class certification for three Fair and Accurate Credit Transactions Act (FACTA) lawsuits, including Taline Soualian v. International Coffee and Tea LLC (CV 07-502-RGK) in which Pillsbury Winthrop Shaw Pittman successfully represented the defendant. Pillsbury currently represents more than a dozen clients in FACTA-related matters.
Taken together, along with a May 25th decision on Spikings v. Cost Plus, Inc. (CV 06-8125-JFW) also denying class certification, the cases establish a precedent that could impact more than 200 lawsuits that have been filed in recent months alleging that retailers and restaurants provided too much information on customers� credit card receipts in violation of the law.
Effective December 4, 2006, FACTA requires that retailers provide no more than the last five digits of the card number or the expiration date on any receipt provided to the cardholder at the point of the sale or transaction. Since that time, the plaintiffs� bar has filed hundreds of suits seeking class status. If any retailer is found in willful violation of that rule, each class member would be eligible to receive between $100 and $1000 in statutory damages, which for larger retailers found to be in violation could cost tens of millions or even billions of dollars.
�The decisions this week are highly significant in that the court recognized that certifying class actions in these FACTA cases could result in serious financial hardship for the retailers, and makes no sense given that no harm has been done to the plaintiffs in terms of identity theft or any other damage,� says Robert Wallan, a partner with Pillsbury Winthrop Shaw Pittman in Los Angeles, who lead the defense team representing International Coffee and Tea. �These decisions reach a common sense result.�
In the Soualian suit, during a credit card transaction with one of the Defendant�s Coffee Bean stores, the Plaintiff received an electronically-printed receipt that contained the card�s expiration date. Plaintiff sought to certify the class of individuals who made purchases at the Defendant�s stores between December 24, 2006 and January 24, 2007, who also received receipts containing expiration dates.
U.S. District Judge R. Gary Klausner of the Central District of California found that due to the enormous damages requested and the lack of harm suffered by the plaintiffs, the plaintiffs failed to pass the superiority test which is required for class certification. In addition, the defendants investigated and removed expiration dates on credit card receipts as soon as they were made aware of the alleged technical violation.
�There is no evidence that any customer making a purchase from the Defendant�s stores�suffered any actual harm due to the inclusion of the expiration date on credit card and debit card receipts,� Judge Klausner wrote in his decision. �Furthermore, it appears virtually impossible for the inclusion of the expiration date on a credit card or debit card receipt to result in identity theft or any other actual harm�. Given the disproportionate consequences to Defendant�s business (if class was certified, statutory damages could be as high as $48 million), and the lack of any actual harm suffered by members of the potential class, the Court finds that Plaintiff fails to meet the superiority requirement.�
The judge also noted that he denied class because upon learning it was in technical violation of FACTA, International Coffee and Tea immediately investigated and rectified the situation, demonstrating good faith and no willful intent.
The other two FACTA cases in which Judge Klauser denied certification this week targeted Avis Rent A Car and clothing retailer Charlotte Russe.
View this article online at: http://www.pillsburylaw.com/bv/bvisapi.dll/portal/ep/newsReleaseDetail.do/pub/2007615142951625/ruleType/PUB_FIRMNEWS_RELEASES/channelId/-8593/tabId/5/pageTypeId/9208
If you have any questions, please feel free to call BHD at 800-377-7776.
bhdtech | 19 December, 2008 16:26
bhdtech | 03 December, 2008 17:53
bhdtech | 03 December, 2008 17:13
We are discontinuing the use of Trend Micro Internet Security starting with version 2009. Older versions still work fine with Retail Pro, but remember when it comes time to upgrade your Trend Micro - do not upgrade to version 2009. This version creates performance issues with Retail Pro that can not currently be fixed.
We will continue to check with Trend Micro to see if they release an update that fixes the issue, but we can not wait indefinitely for that to happen. Starting Jan 1, 2009, the only version they will available to buy will be the 2009 version.
If you have any questions regarding this, please feel free to contact a BHD tech at 916-368-1070.
bhdtech | 01 December, 2008 22:29
In part, this article states: "13300. (a) The operator of a business establishment that uses an automatic checkout system to sell goods or services to consumers shall ensure that the price of each good or service to be paid by the consumer is conspicuously displayed to the consumer at the time that the prices is interpreted by the system."
For those states who just adopted this ruling, the price displays must be in place on and after January 1, 2009. Big Hairy Dog is working with our customers to get price pole displays shipped and installed by deadline. These interface seamlessly with Retail Pro, and are sale-priced to be affordable to those customers needing them.
We have heard from some customers who have been fined for not having this hardware in place. Be sure to protect your business to avoid legal action. Call today to order your pole displays and save with our end-of-year special pricing. 800-377-7776.
bhdtech | 01 December, 2008 16:03
bhdtech | 29 October, 2008 14:20
For clients using EFT solutions integrated with Retail Pro, there is a great Workstation Preference that allows a receipt to automatically be printed after an approved transaction.
From the main screen in Retail Pro, select:
EFT (from the left side)
Check the three preferences shown here on each workstation. This will eliminate the need to hit "Enter" after swiping the card. The information from the card will be read immediately and a receipt printed.
If you have any questions about this, please feel free to call a BHD Tech at: 916-368-1070.
bhdtech | 15 October, 2008 11:48
Paul reports that the situation came up unexpectedly and a plan of action was quickly agreed upon. The entire issue was resolved within a very brief period of time, thanks to the spontaneous teamwork that is a fundamental part of Big Hairy Dog service. "We break every rule to take care of our customers!"
bhdtech | 09 October, 2008 13:28
Retail Pro is working on a permanent fix to this problem, however to remedy this in the short term, please do not purge Sales Orders until you are completly closed out of ECI.
If you have any questions about this issue, please call a Big Hairy Dog Tech at 916-368-1070.
bhdtech | 07 October, 2008 12:50
bhdtech | 06 October, 2008 17:23
Recently Retail Pro wrote an update in the software, which is essentially a hidden "secret" switch that stops security from being overwritten at remote sites.
PROBLEM: Once you�ve initialized for security, new or changed user info does NOT poll over, even though RPRO says �SECURITY HAS BEEN UPDATED�. In reality, the new or changed user info has NOT been updated.
FIX: The fix for this is to edit the RPROUI.INI file. Open the file and go to the very bottom of the page. Find the section that says:
This setting needs to be set to 1. This will allow security to be updated at the remote. If you are experiencing this problem, fix the RPROUI.INI file as follows:
This step must be taken at ALL REMOTE LOCATIONS. Then reinitialize security and the issue will be resolved.
We invite you to call BHD tech support for assistance with this issue.
BHD Tech line: 916-368-1070
bhdtech | 03 October, 2008 12:44