A reminder from Mick Malaney, President of Big Hairy Dog Information Systems
CLEAN HOUSE WARNING FOR PEOPLE WHO USE ECI.
Federal Judge Denies Class Certification in Key FACTA Suits Pillsbury Successfully Defends Client Against Class Action
Retail Pro discontinuing sale of Credit Pro and PPM credit card software
Four Heads are Better than One
Security Not Polling? BHD has the Fix!
bhdtech | 05 February, 2009 13:04
Each day I speak with many BHD customers who teach me how to improve BHD. They know more about BHD than I do. They use our products and services. Are we helping our customers manage their technology? How can we be better?
Contact me: 916-803-3939 or mickmalaney@gmail.com.
I want to hear from you.
bhdtech | 03 February, 2009 12:56
"STATED SIMPLY, DO NOT CLEAN HOUSE ON ITEMS THAT ARE STILL ACTIVE ON THE WEB."When you add an item in ECI it picks a LINK ITEM. you can see this link item by looking that the style view and add ITEM SID. It will display an Item sid of just one item of the entire style; this is the LINK ITEM.
The client used automark and the link item fit the criteria, no active documents in RPRO and a 0 OH QTY. so it cleaned house on that item. IF you clean house on the link item it will remove the style from the catalog. as we have all seen with ECI sometimes things dont remove themselves properly from the catalog or the web. She cleaned house 2 weeks ago and the items were still on the web untill she called today and said Items were not deleting we Ran the Purge deleted items button and it worked properly and removed it from the catalog and removed it from the web on the next polling.
Beware of Antivirus 2009 - Please Read!
The client used automark and the link item fit the criteria, no active documents in RPRO and a 0 OH QTY. so it cleaned house on that item. IF you clean house on the link item it will remove the style from the catalog. as we have all seen with ECI sometimes things dont remove themselves properly from the catalog or the web. She cleaned house 2 weeks ago and the items were still on the web untill she called today and said Items were not deleting we Ran the Purge deleted items button and it worked properly and removed it from the catalog and removed it from the web on the next polling.
bhdtech | 08 January, 2009 18:25
bhdtech | 31 December, 2008 15:13
15-Jun-2007 [Press Release]
Los Angeles, CA:
In a key set of decisions this week, a federal judge in Los Angeles has denied class certification for three Fair and Accurate Credit Transactions Act (FACTA) lawsuits, including Taline Soualian v. International Coffee and Tea LLC (CV 07-502-RGK) in which Pillsbury Winthrop Shaw Pittman successfully represented the defendant. Pillsbury currently represents more than a dozen clients in FACTA-related matters.
Taken together, along with a May 25th decision on Spikings v. Cost Plus, Inc. (CV 06-8125-JFW) also denying class certification, the cases establish a precedent that could impact more than 200 lawsuits that have been filed in recent months alleging that retailers and restaurants provided too much information on customers� credit card receipts in violation of the law.
Effective December 4, 2006, FACTA requires that retailers provide no more than the last five digits of the card number or the expiration date on any receipt provided to the cardholder at the point of the sale or transaction. Since that time, the plaintiffs� bar has filed hundreds of suits seeking class status. If any retailer is found in willful violation of that rule, each class member would be eligible to receive between $100 and $1000 in statutory damages, which for larger retailers found to be in violation could cost tens of millions or even billions of dollars.
�The decisions this week are highly significant in that the court recognized that certifying class actions in these FACTA cases could result in serious financial hardship for the retailers, and makes no sense given that no harm has been done to the plaintiffs in terms of identity theft or any other damage,� says Robert Wallan, a partner with Pillsbury Winthrop Shaw Pittman in Los Angeles, who lead the defense team representing International Coffee and Tea. �These decisions reach a common sense result.�
In the Soualian suit, during a credit card transaction with one of the Defendant�s Coffee Bean stores, the Plaintiff received an electronically-printed receipt that contained the card�s expiration date. Plaintiff sought to certify the class of individuals who made purchases at the Defendant�s stores between December 24, 2006 and January 24, 2007, who also received receipts containing expiration dates.
U.S. District Judge R. Gary Klausner of the Central District of California found that due to the enormous damages requested and the lack of harm suffered by the plaintiffs, the plaintiffs failed to pass the superiority test which is required for class certification. In addition, the defendants investigated and removed expiration dates on credit card receipts as soon as they were made aware of the alleged technical violation.
�There is no evidence that any customer making a purchase from the Defendant�s stores�suffered any actual harm due to the inclusion of the expiration date on credit card and debit card receipts,� Judge Klausner wrote in his decision. �Furthermore, it appears virtually impossible for the inclusion of the expiration date on a credit card or debit card receipt to result in identity theft or any other actual harm�. Given the disproportionate consequences to Defendant�s business (if class was certified, statutory damages could be as high as $48 million), and the lack of any actual harm suffered by members of the potential class, the Court finds that Plaintiff fails to meet the superiority requirement.�
The judge also noted that he denied class because upon learning it was in technical violation of FACTA, International Coffee and Tea immediately investigated and rectified the situation, demonstrating good faith and no willful intent.
The other two FACTA cases in which Judge Klauser denied certification this week targeted Avis Rent A Car and clothing retailer Charlotte Russe.
View this article online at: http://www.pillsburylaw.com/bv/bvisapi.dll/portal/ep/newsReleaseDetail.do/pub/2007615142951625/ruleType/PUB_FIRMNEWS_RELEASES/channelId/-8593/tabId/5/pageTypeId/9208
If you have any questions, please feel free to call BHD at 800-377-7776.
BHD at Nike Events around the World
Los Angeles, CA:
In a key set of decisions this week, a federal judge in Los Angeles has denied class certification for three Fair and Accurate Credit Transactions Act (FACTA) lawsuits, including Taline Soualian v. International Coffee and Tea LLC (CV 07-502-RGK) in which Pillsbury Winthrop Shaw Pittman successfully represented the defendant. Pillsbury currently represents more than a dozen clients in FACTA-related matters.
Taken together, along with a May 25th decision on Spikings v. Cost Plus, Inc. (CV 06-8125-JFW) also denying class certification, the cases establish a precedent that could impact more than 200 lawsuits that have been filed in recent months alleging that retailers and restaurants provided too much information on customers� credit card receipts in violation of the law.
Effective December 4, 2006, FACTA requires that retailers provide no more than the last five digits of the card number or the expiration date on any receipt provided to the cardholder at the point of the sale or transaction. Since that time, the plaintiffs� bar has filed hundreds of suits seeking class status. If any retailer is found in willful violation of that rule, each class member would be eligible to receive between $100 and $1000 in statutory damages, which for larger retailers found to be in violation could cost tens of millions or even billions of dollars.
�The decisions this week are highly significant in that the court recognized that certifying class actions in these FACTA cases could result in serious financial hardship for the retailers, and makes no sense given that no harm has been done to the plaintiffs in terms of identity theft or any other damage,� says Robert Wallan, a partner with Pillsbury Winthrop Shaw Pittman in Los Angeles, who lead the defense team representing International Coffee and Tea. �These decisions reach a common sense result.�
In the Soualian suit, during a credit card transaction with one of the Defendant�s Coffee Bean stores, the Plaintiff received an electronically-printed receipt that contained the card�s expiration date. Plaintiff sought to certify the class of individuals who made purchases at the Defendant�s stores between December 24, 2006 and January 24, 2007, who also received receipts containing expiration dates.
U.S. District Judge R. Gary Klausner of the Central District of California found that due to the enormous damages requested and the lack of harm suffered by the plaintiffs, the plaintiffs failed to pass the superiority test which is required for class certification. In addition, the defendants investigated and removed expiration dates on credit card receipts as soon as they were made aware of the alleged technical violation.
�There is no evidence that any customer making a purchase from the Defendant�s stores�suffered any actual harm due to the inclusion of the expiration date on credit card and debit card receipts,� Judge Klausner wrote in his decision. �Furthermore, it appears virtually impossible for the inclusion of the expiration date on a credit card or debit card receipt to result in identity theft or any other actual harm�. Given the disproportionate consequences to Defendant�s business (if class was certified, statutory damages could be as high as $48 million), and the lack of any actual harm suffered by members of the potential class, the Court finds that Plaintiff fails to meet the superiority requirement.�
The judge also noted that he denied class because upon learning it was in technical violation of FACTA, International Coffee and Tea immediately investigated and rectified the situation, demonstrating good faith and no willful intent.
The other two FACTA cases in which Judge Klauser denied certification this week targeted Avis Rent A Car and clothing retailer Charlotte Russe.
View this article online at: http://www.pillsburylaw.com/bv/bvisapi.dll/portal/ep/newsReleaseDetail.do/pub/2007615142951625/ruleType/PUB_FIRMNEWS_RELEASES/channelId/-8593/tabId/5/pageTypeId/9208
If you have any questions, please feel free to call BHD at 800-377-7776.
bhdtech | 19 December, 2008 16:26
Retail Pro is used to handle retail sales at Nike events worldwide. Big Hairy Dog is there to help as Nike sets up its enormous tent to house the specialty merchandise that is making record sales at these events.
Karen Page, BHD Sales Rep, and Paul Jones, Tech, recently attended the Chicago and Honolulu Marathons, both of which were huge successes. Retail Pro at the POS kept the sales lines moving at a rapid pace, and flawlessly handled the sales of Nike merchandise. Here are some of the pictures taken at these events.
bhdtech | 03 December, 2008 17:53
Retail Pro announced that they will be discontinuing the sale of Credit Pro and PPM credit card integration software, This does not affect those who currently use PPM or Credit Pro. Big Hairy Dog will continue to support these products. If you have any questions, please feel free to call 800-377-7776.
BHD Chooses new Anti-Virus Software
bhdtech | 03 December, 2008 17:13
After testing various Anti-Virus softwares BHD has decided to go forward with AVG as our primary software. We are also approving Kaspersky for use with Retail Pro.
We are discontinuing the use of Trend Micro Internet Security starting with version 2009. Older versions still work fine with Retail Pro, but remember when it comes time to upgrade your Trend Micro - do not upgrade to version 2009. This version creates performance issues with Retail Pro that can not currently be fixed.
We will continue to check with Trend Micro to see if they release an update that fixes the issue, but we can not wait indefinitely for that to happen. Starting Jan 1, 2009, the only version they will available to buy will be the 2009 version.
If you have any questions regarding this, please feel free to contact a BHD tech at 916-368-1070.
More States Requiring Price Displays at Retail Checkouts
We are discontinuing the use of Trend Micro Internet Security starting with version 2009. Older versions still work fine with Retail Pro, but remember when it comes time to upgrade your Trend Micro - do not upgrade to version 2009. This version creates performance issues with Retail Pro that can not currently be fixed.
We will continue to check with Trend Micro to see if they release an update that fixes the issue, but we can not wait indefinitely for that to happen. Starting Jan 1, 2009, the only version they will available to buy will be the 2009 version.
If you have any questions regarding this, please feel free to contact a BHD tech at 916-368-1070.
bhdtech | 01 December, 2008 22:29
Many states are now requiring Scanned Price Displays at the Retail Point of Sale. These displays must be placed in a location plainly visible to consumers. Each year, more states adopt this legislature, managed under the State Department of Weights and Measurements, subdivision (a), article 13300.
In part, this article states: "13300. (a) The operator of a business establishment that uses an automatic checkout system to sell goods or services to consumers shall ensure that the price of each good or service to be paid by the consumer is conspicuously displayed to the consumer at the time that the prices is interpreted by the system."
For those states who just adopted this ruling, the price displays must be in place on and after January 1, 2009. Big Hairy Dog is working with our customers to get price pole displays shipped and installed by deadline. These interface seamlessly with Retail Pro, and are sale-priced to be affordable to those customers needing them.
We have heard from some customers who have been fined for not having this hardware in place. Be sure to protect your business to avoid legal action. Call today to order your pole displays and save with our end-of-year special pricing. 800-377-7776.
BHD Minimum Staff, 2-6pm, Friday, Dec. 5
In part, this article states: "13300. (a) The operator of a business establishment that uses an automatic checkout system to sell goods or services to consumers shall ensure that the price of each good or service to be paid by the consumer is conspicuously displayed to the consumer at the time that the prices is interpreted by the system."
For those states who just adopted this ruling, the price displays must be in place on and after January 1, 2009. Big Hairy Dog is working with our customers to get price pole displays shipped and installed by deadline. These interface seamlessly with Retail Pro, and are sale-priced to be affordable to those customers needing them.
We have heard from some customers who have been fined for not having this hardware in place. Be sure to protect your business to avoid legal action. Call today to order your pole displays and save with our end-of-year special pricing. 800-377-7776.
bhdtech | 01 December, 2008 16:03
BHD Staff will be participating in a company-wide meeting from 2-6pm on Friday, Dec 5. During those hours we will be operating with a minimum staff available. We ask customers who need to reach a staff member, and know in advance, please call before 2pm. There will be minimum tech support available from 2-6pm for any emergencies which may arise.
BHD Customers using EFT Solutions, Please Read!
bhdtech | 29 October, 2008 14:20
For clients using EFT solutions integrated with Retail Pro, there is a great Workstation Preference that allows a receipt to automatically be printed after an approved transaction.
From the main screen in Retail Pro, select:
OPTIONS
WORKSTATION PREFERENCES
EFT (from the left side)
Check the three preferences shown here on each workstation. This will eliminate the need to hit "Enter" after swiping the card. The information from the card will be read immediately and a receipt printed.
If you have any questions about this, please feel free to call a BHD Tech at: 916-368-1070.
bhdtech | 15 October, 2008 11:48
Paul, one of the senior Techs at BHD, recently assisted Nike in their retail store at the Chicago Marathon. An issue arose which required 23 PCs to be reconfigured. Paul called BHD to get some information from Werner, a fellow senior tech. Werner mentioned the situation at the Chicago Marathon to the other BHD techs and soon Nathan and Rich picked up their phones and dialed into the PCs at the Chicago event to help reconfigure them remotely.
Paul reports that the situation came up unexpectedly and a plan of action was quickly agreed upon. The entire issue was resolved within a very brief period of time, thanks to the spontaneous teamwork that is a fundamental part of Big Hairy Dog service. "We break every rule to take care of our customers!"
Purging Sales Orders with ECI link open - BHD has the FIX
Paul reports that the situation came up unexpectedly and a plan of action was quickly agreed upon. The entire issue was resolved within a very brief period of time, thanks to the spontaneous teamwork that is a fundamental part of Big Hairy Dog service. "We break every rule to take care of our customers!"
bhdtech | 09 October, 2008 13:28
A technical issue has been discovered when customers attempt to purge Sales Orders while the ECI integration link is open. This includes the link being open even at the main screen. Some customers have experienced duplication of Sales Orders while purging with the ECI link open.
Retail Pro is working on a permanent fix to this problem, however to remedy this in the short term, please do not purge Sales Orders until you are completly closed out of ECI.
If you have any questions about this issue, please call a Big Hairy Dog Tech at 916-368-1070.
BHD Sends Raffle Winner to Hawaii
Retail Pro is working on a permanent fix to this problem, however to remedy this in the short term, please do not purge Sales Orders until you are completly closed out of ECI.
If you have any questions about this issue, please call a Big Hairy Dog Tech at 916-368-1070.
bhdtech | 07 October, 2008 12:50
Big Hairy Dog held a raffle during the last tradeshow season. Any new prospect who scheduled and received a Retail Pro demonstration at the show, was entered into a drawing for a free Hawaii vacation.
The Rain Shed, a fabric and notions shop, located in Corvallis, OR won the raffle. They recently returned from their trip, and shared some pictures with us. The photo above was taken atop Diamond Head volcano.
The Rain Shed is now enjoying the benefits of Retail Pro technology in their shop. They remarked, "We wanted a cruise for our 25th anniversary (9/4/07) but we bought a thirty year old business instead. BHD is helping us bring it into the 21st century technology-wise. We have had nothing but good experiences with you which makes life easier. You even provided us with this wonderful, relaxing, much needed break."
Congratulations to Glenda and Mike on the success of their new business, and on winning the trip to Hawaii.
bhdtech | 06 October, 2008 17:23
Are you having problems with your security settings while polling to remotes? If so, Big Hairy Dog has the fix.
Recently Retail Pro wrote an update in the software, which is essentially a hidden "secret" switch that stops security from being overwritten at remote sites.
PROBLEM: Once you�ve initialized for security, new or changed user info does NOT poll over, even though RPRO says �SECURITY HAS BEEN UPDATED�. In reality, the new or changed user info has NOT been updated.
FIX: The fix for this is to edit the RPROUI.INI file. Open the file and go to the very bottom of the page. Find the section that says:
[Polling]
XFERPWS=0
This setting needs to be set to 1. This will allow security to be updated at the remote. If you are experiencing this problem, fix the RPROUI.INI file as follows:
[Polling]
XFERPWS=1
This step must be taken at ALL REMOTE LOCATIONS. Then reinitialize security and the issue will be resolved.
We invite you to call BHD tech support for assistance with this issue.
BHD Tech line: 916-368-1070
Embellish recognized in Sacramento Magazine
Recently Retail Pro wrote an update in the software, which is essentially a hidden "secret" switch that stops security from being overwritten at remote sites.
PROBLEM: Once you�ve initialized for security, new or changed user info does NOT poll over, even though RPRO says �SECURITY HAS BEEN UPDATED�. In reality, the new or changed user info has NOT been updated.
FIX: The fix for this is to edit the RPROUI.INI file. Open the file and go to the very bottom of the page. Find the section that says:
[Polling]
XFERPWS=0
This setting needs to be set to 1. This will allow security to be updated at the remote. If you are experiencing this problem, fix the RPROUI.INI file as follows:
[Polling]
XFERPWS=1
This step must be taken at ALL REMOTE LOCATIONS. Then reinitialize security and the issue will be resolved.
We invite you to call BHD tech support for assistance with this issue.
BHD Tech line: 916-368-1070
bhdtech | 03 October, 2008 12:44
Embellish, a BHD customer, and quaint European-style home-decor gift shop, was recognized in the September, 2008 edition of Sacramento Magazine. Part of the charm of Embellish comes from the 1800s era brick building the shop is housed in, and contains 2000 sq. ft. of lamps, candles, clocks, tapestries, jewelry and much, much more.
Located in old town Elk Grove, CA, Embellish is a thriving specialty retailer using Retail Pro to manage its technology needs.
Congratulations to Embellish, another great customer!
