108 minutes!

Effective Date: March 1, 2013

License Exchanges - RPI will no longer offer license exchanges on any Retail Pro licenses. We may approve, on a case-by-case basis, a no charge license exchange (except pro-rated SA) within 60 days of purchase. To get an exchange approved, please send your Retail Pro sales leader the details on the license exchange along with a copy of the original order for approval. Customers will not receive a refund or credit if the value of the licenses exchanged is greater than the value of new licenses received. Customers must be current on SA to exchange licenses.  

License Transfers - Customers that want to transfer Retail Pro licenses from one UID to another must be current on SA and the SA expiration dates must be the same for both UIDs. As of 03/01/2013, there will be a new $500 license transfer fee (per transfer order) for these types of license transfers. There is no BP margin on this fee.  

 Retiring Licenses - Customers that currently have retired Retail Pro licenses will have until 3/1/14 to unretire these licenses and renew their SA on these licenses or permanently retire them. Customers that retire licenses after 3/1/13 will have one year from the date the licenses were retired to unretire these licenses and renew their SA on these licenses or permanently retire them. Licenses that are permanently retired will retain no value and must be reordered if needed in the future.

Memo Inventory (Site) Licenses - Customers that currently have V8 Memo Inventory (Site) licenses will have until 3/1/14 to start an upgrade to V9 (place V9 Upgrade order) or start paying SA on their Memo licenses as of their next SA renewal. Customers that request new V8 Memo licenses after 3/1/13 will have one year from the date they were ordered to start an upgrade to V9 (place V9 Upgrade order) or start paying SA on their Memo licenses as of their next SA renewal,

Received From Retail Pro, Inc.:  Sacramento, CA :  March 25, 2013

Retail Pro International, LLC (RPI) considers the ability to use Retail Pro® efficiently and effectively as one of the most important mainstays within the Retail Pro community. As such, it is important that RPI maintains the ability to provide support to its customers as constructively as possible.  To facilitate this, we have a support structure that is capable of providing standard and emergency support 24 hours a day, 7 days a week, 365 days a year to our customer base via our Business Partner network. 

A customer's Software Assurance is paramount to maintaining this level of support. Therefore, a customer must be current on Software Assurance with RPI to take advantage of these support facilities.  

Provided a customer does have a valid Software Assurance contract with RPI they can receive Retail Pro support via their Business Partner. For customers not active on Software Assurance with RPI, support will not be provided under any circumstances, including situations where a customer is not able to use their Retail Pro® software because it is "down".  

In situations where active Software Assurance is not present, and a customer is in need of support from Retail Pro, a renewal for Software Assurance for that customer must be processed by RPI prior to receiving support. 

Retail Pro International, LLC

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The support provided by Big Hairy Dog Information Systems (BHD) may be affected by the above policy.  We will not be able to escalate a technical  issue to Retail Pro, Inc. on behalf of a BHD customer who is not current on Software Assurance.  If you have any questions regarding this, please contact our tech department at 916-368-1070. 

The Retail Pro International (RPI) Technical Support team has recently been made aware of a potential issue caused by the Tax Rate by Zip Code plugin for Retail Pro 9 users who have the plugin loaded but are not actively licensed for its use.  The report has identified issues where the tax rate at POS can be zeroed out unintentionally for those users not licensed for use of the Retail Pro 9 Tax Rate by Zip Code plugin. Users who are licensed for the Tax Rate by Zip Code plugin will not see an issue. 

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If you are not licensed for and configured to use the Tax Rate by Zip Code plugin, please call Big Hairy Dog for assistance in removing specific files from the plugins directory.  This very brief call will resolve the issue, or eliminate it from becoming an issue in the future.

If you have any questions or would like further clarification, please contact BHD's Technical Support Department at 916-368-1070. 

86 Minutes.

The techboard has been extremely busy!!

Terry's (Marketing) daughter, Paige,  dropped by the BHD office and took Dugan outside for some playtime. 
Paige is the captain of her high school cheerleading team and can handle herself quite well.  But watch out, Paige, Dugan has bowled over people bigger than you! 

Family and visitors are always welcome and encouraged to stop by the BHD office. 

• Snow Industry Association (SIA) show in Denver, CO                KEN JONES from SKI MART
• Seattle Gift Show in Seattle WA                                           ONCE UPON A TIME  (BHD Customer)
• Outdoor Retailer Show in Salt Lake City, UT                            THE BUSY BIDDY
• San Francisco Gift show in San Francisco, CA                          MISTO LINO  (BHD Customer)
• MAGIC in Las Vegas, NV                                                       EVE & LULU DS
• Women's Wear in Nevada (WWIN), Las Vegas, NV                     THE RIGHT FIT LINGERIE

To the left is our lovable Tyler who comes to work most days with his Mom (Sarah).  Tyler picked each lucky winner of a Kindle Fire (and did it with his eyes closed.)

We still have several tradeshows coming up, but we wanted to congratulate our winners from the past shows.  Congratulations and enjoy your Kindle Fire HDs.  Big Hairy Dog is always here to answer any questions you may have regarding our products, tech assistance or the retail industry.

Effective April 12, 2013, LogMeIn software will be free only to 10 PCs per user account.  If users have more than 10 PCs, they will be required to purchase a subscription of LogMeIn Central.   Only with a paid subscription, will LogMeIn Central  unlock remote access for more than ten computers.   LogMeIn is extending a special offer to all users affected by this change. Users may open a free trial of Central now, or upgrade at the special rate of $199.00/year.

Big Hairy Dog has customers who use LogMeIn software to remotely support their operations.  If you are currently using LogMeIn on more than 10 PCs, please prepare for the upcoming deadline of April 12, 2013, to either switch to another remote access software, or purchase a subscription of LogMeIn to ensure there will be no interruption in your ability to support your remote locations.

Big Hairy Dog has been working with hospitals around the country to install a payroll deduction integration to Retail Pro (Lawson Link).  The Lawson Link provides hospital employees the ability to purchase through the gift store, cafeteria and any other retail operation within the hospital by simply swiping their badge.  Their purchases are autmatically deducted from their payroll rather than requiring a payment transaction at the time of the purchase.

St. Joseph's Medical Center Gift Shop, a Dignity Health hospital in the Los Angeles area,  has been working towards the  automated payroll deduction for their employees for close to five years.  Since joining up and working with BHD, they finally went live with the integration recently and sent in the good news to share on the BHD blog.  Linda Marino, Gift Shop Manager, says "Finally!  We've gone LIVE with automatic payroll deduction with just a zap of the scanner!!  Yeah for BHD and especially Colt, our trainer!!"

Thank you Linda for the good news.  We hope many other hospitals follow your lead.

For information on the Lawson Link payroll deduction integration, please call your BHD rep at 800-377-7776.

Whether you are a BHD customer, or a prospective customer, when you stop by the Big Hairy Dog booth at the tradeshows this year, your name will be entered in a drawing to win a free Kindle Fire HD.

A winner is chosen at random at the end of each show.  Winners so far:

Atlanta Gift Show winner - Carol, from 'Fannies Your Aunt' which is an apparel shop in Savannah, GA.

Seattle Gift Show winner - Kathy, from 'Christmas in Chemainus', an art supply store in Chemainus, BC, Canada.  This is a BHD customer, formerly known as 'Once Upon A Time'.

We will be picking a winner for Outdoor Retailer and Snowsports Industry Assn. (SIA) soon, and will announce the winners.

Congratulations to Carol and Kathy.  We hope you enjoy your Kindle, and thank you for stopping by the BHD booth!